What are the responsibilities and job description for the Veterinary Receptionist / Client Service Representative position at Dover Area Animal Hospital?
Veterinary Receptionist/Client Service Representative
Dover Area Animal Hospital
The Veterinary Receptionist is an invaluable member of the hospital team who works directly with the lead CSR, Hospital Manager and supporting medical staff to provide exceptional customer service while maintaining a smooth and efficient flow of clients and patients through the animal hospital.
Job Responsibilities
- Greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients.
- Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors’ and technicians’ time.
- Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.
- Collects client information to make necessary updates, including the creation of new charts, when appropriate.
- Performs over-the-counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs.
- Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization for credit charges following the credit policies of the hospital.
- Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies.
- Maintains appearance and cleanliness of the waiting room and reception area, including cleaning/general housekeeping, re-stocking of products, office supplies, client educational materials, hospital brochures, etc.
- Prepares and sends welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager.
- Demonstrates a full working knowledge of PIMS procedures and functional applications.
Job Benefits:
- Comprehensive benefits program including medical, dental, vision
- 401k with employer match
- Employee Discount
- Staff Incentives, Potential for Quarterly Bonuses based on company performance
- EAP Services
- FSA & HSA Accounts
- Paid time off (after 6 months)
- Flexible Scheduling
Job Requirements:
- Previous experience preferred but not required
Job Types: Full-time, Part-time
Pay: $15.25 - $18.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Experience:
- Veterinary experience: 1 year (Preferred)
- Customer service: 2 years (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $15 - $19
