What are the responsibilities and job description for the Local College Co-op: Technical Service Representative position at Dow?
At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
Dow has an exciting part-time cooperative education job opportunity available in Auburn, MI. This position is open to qualified and highly-committed college students enrolled in a fully accredited college or university located close to the Auburn Dow site. Unlike a short-term internship project outside of school terms, this particular role is a long-term, year-round, undergraduate student position - at least one full year in duration - while the student is simultaneously taking classes toward an undergraduate degree. This opportunity offers the student valuable professional work experience in a dynamic, multi-national corporation interfacing with colleagues and leaders in many different roles. This program is designed for academically successful students who meet ALL of the specific job and co-op program requirements listed below and who can simultaneously succeed both in school and in a professional work environment.
Job Purpose
The position exists to provide support for the Technical Service organization (Digital support) in Dow Consumer Solutions.
Key Job Responsibilities
Key responsibilities include, but not limited to:
- Respond to customer inquiries digitally (mostly e-mail, may include chat or phone), provide existing documents and technical data on Dow products.
- Refer customers to the appropriate Dow’s authorized distributors.
- Support improvement of web content on dow.com for positive customer web experience and self-service for technical Information.
- May support corporate digital initiatives: create and review documents, videos, FAQs; design and test chat services and artificial intelligence-driven chat bots; build and run reports and dashboards on different platforms to enable data-driven decision making.
Required & Preferred Qualifications
- There is no required course of study for this position, but students pursuing Chemistry, Chemical Engineering, Material Science, Computer Science or related field majors may be the best fit for this position. Student should have completed at least 1 semester of college study.
- Student must be able to deliver quality work, pay attention to details, prioritize tasks, and follow through on details to completion.
- Student must be efficient and productive and be able to keep up with deadlines committed to.
- Student must have good communication skills, both written and oral, and be very customer focused.
- Student should be able to take initiative on work that needs to be done, ask for clarification or additional instruction when needed, and be able to work independently as well as cooperatively with the team.
- Student should be flexible, cooperative and have a positive attitude.
- Student should be willing to learn about Dow’s products and applications.
Critical Requirements of the Local Student Co-Op Program
- Must be 18 or older
- Must live within 50 miles of the Dow site
- High school diploma/GED and already enrolled at an accredited college or university located close to the Auburn Dow site, pursuing an undergraduate degree.
- Successfully complete a minimum of 6 credit hours per term during both the Fall and Winter terms (~Sept-Apr).
- Seeking high performing student with strong GPAs of 3.000 preferred
- Able to begin work very soon, usually within 3 weeks of the job offer, and work year-round at least 16 hours each week during our regular business hours (7:30am-5:30pm, Mon-Fri, max 8 hours/day and 30/week during school).
- Commit to the role for at least 1 full calendar year (BEFORE completing classes for your stated undergraduate degree or BEFORE transferring out of the area). Students available longer than one year before completing their degree program are preferred and advantaged.
- Reliable attendance and punctuality in commuting to work daily or at least 3 days a week; therefore, dependable transportation, dedication and time management skills are absolutely required.
- Registered/enrolled in their school's Cooperative Education Program before the first day at Dow and comply with the school’s policies/requirements, in addition to Dow's, for the duration of co-op employment.
- Any current Dow college co-ops wishing to transfer into this role must have been in their current role at least one full year, must have at least one full year left before graduating or transferring out of the area, and must have supervisor approval before applying to each Dow co-op job posting.
Candidates who receive a job offer will be required to pass a background check and drug screen/medical evaluation and will verify school-related requirements and I-9 documentation before being hired into Dow.
A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting
www.dow.com
.
As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on
Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.www.dow.com
.
