Dual Rate Barback Supervisor

Job Title:

Beverage Service Manager

Summary:

This position is responsible for managing the day-to-day operation of beverage services on assigned shifts. The ideal candidate will have 2-4 years of experience in beverage service and possess excellent customer service, employee relations, and leadership skills.

Essential Functions and Responsibilities:

• Manages the day-to-day operation of beverages service on assigned shift.
• Responsible for successful operation of VIP Rooms and Pool Bar on assigned shift.
• Ensures that all beverage products served meet the established specifications and standards.
• Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.
• Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.
• Maintains a clean and stocked workstation in accordance with established health and safety guidelines when scheduled as a bartender.
• Operates a cash register/POS System, ringing the proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Ensures the minimum level of labor issued to perform the required level of service.
• Completes the required daily financial tools and reports when scheduled.
• Executes and audits beverage inventory and cost control systems and procedures when scheduled.
• Acts immediately on any guest complaint to ensure corrections are made and the 100% Satisfaction Guarantee invocations are made.
• Ensures all service equipment is handled safely and with reasonable care, reporting mechanical problems to the proper department.
• Conducts the service education program; coaches, reinforces, and leads personnel in the proper performance of their duties.
• Enforces all appearance and uniform guidelines and all regulatory, internal controls, policies, and procedures.
• Performs duties of Food Supervisor and Kitchen Supervisor as necessary.
• Presents an outstanding example of and a credit to Downstream Casino Resort.
• Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner always. Maintains a professional work environment with supervisors and staff.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Attends all necessary training meetings.
• Reports directly to the Beverage Supervisor.
• Mandatory workdays for all scheduled holidays and special events.
• Serves as a liaison between employees and managers.
• Attend mandatory monthly meetings with the Beverage Manager.
• Weekly check-off for all weekly cleaning assignments.
• Ensures guest service is being met by all co-workers-report areas of concern to management.

Qualifications and Requirements:

• Must be 21 years of age.
• High school graduate or equivalent with some college background preferred.
• 2 to 4 years of beverage experience, including technical experience in beverage service business required.
• Count money and change correctly.
• Know cocktail ingredients and proper mixing and pouring techniques.
• Must possess good customer service, employee relations, and leadership skills.
• Must present a well-groomed and professional appearance.
• Must possess excellent communications skills.
• Must be able to read, write, speak, and understand English. Must be able to respond to visual and oral cues.
• Ability to write routine correspondence and to speak effectively to the public, employees, and customers.
• Must be able to deal effectively and interact well with customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
• Must be able to be approved for and maintain a valid gaming license.
• Must be able to be approved for and maintain a valid liquor license in the State of Oklahoma.
• Work nights, weekends, and holidays as required.
• Employment is contingent upon a favorable outcome of a background investigation and drug screening.

The Downstream Casino Resort adheres to all applicable resolutions of the Quapaw Nation. Native American Preference policy does apply.