What are the responsibilities and job description for the IBHRS Help Desk Support (Onsite) position at DP Professionals Inc?
Job Details
DPP is seeking Help Desk Support for the IBHRS in Des Moines, Iowa.
Work arrangement:
Click the apply button or contact our recruiter Maricel at to learn more about this position (#25-00198).
Work arrangement:
- Fully onsite
- W2 position; 2 months
- This role requires previous experience with the Iowa Behavioral Health Reporting System (IBHRS).
- The successful candidate will support users of the IBHRS.
- Requests for assistance are generated by both state employees and citizens and are received via phone, email, employee self-service, the citizen portal, or walk-ins.
- Create and resolve service request tickets for issues the service desk can resolve
- For issues that cannot be resolved at the service desk, create a service request ticket and assign it to the appropriate higher-level team.
- Ability to provide excellent customer service
- Previous experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers.
- Experience in Help desk support
- Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in.
- Experience with ticketing applications and escalation procedures
Click the apply button or contact our recruiter Maricel at to learn more about this position (#25-00198).
DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.
Authorized US Worker - s and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. EOE/AA/V/D
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