What are the responsibilities and job description for the IBHRS Help Desk Support position at Apollo Technology Solutions LLC?
Title: IBHRS Help Desk Support
Location: Des Moines, IA
Duration: 2 Months
Job Description:
Location: Des Moines, IA
Duration: 2 Months
Job Description:
- The Candidate will timely handle requests for assistance for both State employees and citizens that are received via phone, email, employee self-service, the citizen portal, or walk-in.
- Create and resolve service request tickets for issues the service desk can resolve.
- For issues that cannot be solved at the service desk, create a service request ticket and assign to the appropriate higher-level team.
- Ability to provide excellent customer service
- Previous experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers.
- Experience in Help desk support
- Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in.
- Experience with ticketing applications and escalation procedures
- Experience with ticketing applications and escalation procedures
