What are the responsibilities and job description for the HHS IBHRS Help Desk position at MVK TECH?
Description:
Daily support of HHS BHRS help desk needs.
The Candidate will Timely handle requests for assistance for both State employees and citizens that are received via phone, email, employee self-service, the citizen portal, or walk-in. Create and resolve service request tickets for issues the service desk can resolve. For issues that cannot be solved at the service desk, create a service request ticket and assign to the appropriate higher-level team.
Required Experience:
- Ability to provide excellent customer service
- Previous experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers.
- Experience in Help desk support
- Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in.
- Experience with ticketing applications and escalation procedures
Job Types: Full-time, Contract
Pay: $25.00 - $27.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
Ability to Commute:
- Des Moines, IA 50309 (Preferred)
Ability to Relocate:
- Des Moines, IA 50309: Relocate before starting work (Preferred)
Work Location: In person
Salary : $25 - $27
