What are the responsibilities and job description for the Senior Claims Specialist position at DPR Construction?
Job Description
The Senior Claims Specialist will be responsible for all aspects of complex Construction Defect and Property Damage incidents and claims for DPR (and DPR-related entities), as assigned.
Reporting: Role reports to Insured Claims Manager and Insured Claims Leader
Specific Duties Include
Claims & Incident Management (General):
Basic working knowledge and familiarity of:
The Senior Claims Specialist will be responsible for all aspects of complex Construction Defect and Property Damage incidents and claims for DPR (and DPR-related entities), as assigned.
Reporting: Role reports to Insured Claims Manager and Insured Claims Leader
Specific Duties Include
Claims & Incident Management (General):
- Initial triage and processing of incidents received from project teams for DPR (and DPR-related entities).
- Input and/or review all incidents reported in DPR’s RMIS system.
- Working with the incident triage group to ensure timely and appropriate review of all incidents
- Ensure all necessary information is compiled to properly manage claims. This includes working with the DPR teams to collect relevant documents such as the Prime contract, Subcontracts, Certificates of Insurance, Owner Policy Documents, Project Documents and Project Specific Coverage information, etc.
- Assess all potential risks, as well as identify all contractual risk transfer mechanisms.
- Analyzing potential insurance coverage for all applicable lines of coverage and report, with all appropriate documents and information, potential claims for DPR (and DPR-related entities) to the broker for any applicable program (Traditional, CCIP, OCIP).
- Assist with the development and training of other DPR Workgroups (and DPR-related entities) around CD/PD Best Practices.
- Manage all assigned claims in DPR’s RMIS system relating to Construction Defect and Property Damage matters for DPR (and DPR-related entities). This would include using all appropriate lines of coverage such as Commercial General Liability, Builder’s Risk, Property, Contractor’s Pollution Liability and Professional Liability, whether the policies are placed by DPR or our Clients.
- Act as a liaison between all parties involved, including but not limited to, carriers, clients, trade partners, brokers, consultants, attorneys and DPR project teams (and DPR-related entities), as it relates to claim progress, strategy, expenses, and settlements.
- Management of and coordination with DPR’s consultants and outside attorneys throughout the claim process.
- Continuously analyze claim-specific details as the claim progresses to devise key strategies in conjunction with all internal stakeholders and outside consultants.
- Proactive management and coordination of all phases of the DPR CD/PD Claims Workflow.
- Commercial General Liability
- Property Insurance (Including Inland Marine and Builder’s Risk
- Pollution Liability
- Professional Liability
- Controlled Insurance Programs (CCIP/OCIP)
- RMIS Systems
- Construction Industry Expertise
- Strategic thinking
- Strong written and oral communication skills
- High level of EQ (Soft skills)
- Self-Starter
- Highly organized and responsive; ability to meet deadlines
- Detail Oriented
- Contractual risk assessment
- Dispute management
- Integrity
- Ability to mentor and inspire others
- Team player
- Willingness to understand and advance the DPR Culture
- Proactive Learner
- A minimum of 5-7 years relevant construction industry and/or insurance industry experience.
- Previous experience in construction company Risk Management highly desired.
- Position location – TBD based on location of most qualified candidate.
