What are the responsibilities and job description for the Customer Service Coordinator position at DQS Inc.?
JOB TITLE: Customer Service Coordinator
DEPARTMENT: Customer Service
REPORTS TO: Customer Service Manager
JOB OBJECTIVES:
To support the Customer Service Professional, Customer Service Team Leads, and the Customer Service Relations Manager in carrying out the responsibilities of the Customer Service Department in an efficient and accurate manner.
ESSENTIAL FUNCTIONS:
- Assemble and upload audit docs and audit pack.
- Update Sales Order and Purchase Order as needed.
- Process name and address changes
- Monitor and forward as appropriate email correspondence via the CS email inbox.
- Retrieve voicemails, track and forward as appropriate.
This may require providing basic information to customers.
- Answer phone calls from the toll-free Customer Service number and provide information to the customer as required.
- Coordinate projects and appropriate tracking and follow-up to ensure completion within allotted timeframe.
- Additional tasks may be required with short notification by the C/S Relations Manager
- Monitor and track withdrawal process.
- Track temp holds and attend monthly meetings to report information.
- Other tasks may be required or assigned.
EXPERIENCE/EDUCATION REQUIRED:
- BS/BA Preferred
- One to three years customer service-related experience.
- Thorough knowledge of Outlook, Microsoft Office Suite
BEHAVIORS:
- Continuous improvement mindset for effectiveness and efficiency
- Leadership – by example and mentoring
- Ongoing feedback, up or down the organization – to either acknowledge performance or to initiate improvement.
- Internal and external customer focus and responsiveness.
- Communicate regularly to your team and the organization.
- Solve problems, propose solutions, and knock down barriers to success.
- Collaborate across the organization.
- Always accountable for performance
- Flexibility and openness to new ideas, solutions, and reaction to the market
- Recognizes risks and mitigates if necessary.
DQS Inc. is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled
Salary : $42,000