What are the responsibilities and job description for the Front Desk Agent position at Dr. Richard Yee MD PLLC?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join the team at our private ophthalmology practice. This is a part-time position - 7:30-2:30 Tuesdays, Wednesdays and Thursdays. As the first point of contact for our guests, the ideal candidate will be able to provide exceptional customer service and ensure a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for people.
Duties
- Greet patients upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently.
- Answer phone calls promptly, utilizing excellent phone etiquette to assist patients with issues or appointments.
- Verify insurance and take payments
- Ability to multitask in a busy environment.
- Uphold high standards of cleanliness and organization at the front desk area.
Qualifications
- At least a High School diploma. One year of experience in a medical environment is a plus.
- Strong customer service skills with a focus on patient relations.
- Familiarity with learning online platforms and proficiency in phone etiquette.
- Excellent communication skills, both verbal and written.
- Detail-oriented with strong organizational skills.
- Strong typing skills.
- Ability to remain calm under pressure and handle challenging situations effectively.
Join our team as a Front Desk Agent where you can make a difference in our patients' experiences while working in a dynamic environment!
Job Type: Part-time
Pay: $15.00 - $16.50 per hour
Expected hours: No more than 23 per week
Schedule:
- Day shift
Work Location: In person
Salary : $15 - $17