What are the responsibilities and job description for the Call Center Agent position at Draft Note Design?
Job Description
Draft Note Design We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the voice of our company, providing exceptional customer service and support to our valued customers. This role is ideal for individuals who thrive in a fast-paced environment and have a passion for helping others.
Pay
$17.50 - $26.00 per hour
Job
Full time
Responsibilities
Draft Note Design We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a Call Center Agent, you will be the voice of our company, providing exceptional customer service and support to our valued customers. This role is ideal for individuals who thrive in a fast-paced environment and have a passion for helping others.
Pay
$17.50 - $26.00 per hour
Job
Full time
Responsibilities
- Handle incoming calls with professionalism and empathy.
- Respond to customer inquiries and provide accurate information.
- Resolve customer complaints and issues effectively and efficiently.
- Process orders and maintain updated customer accounts.
- Document customer interactions and maintain detailed records.
- Provide product and service information to customers.
- High school diploma or equivalent; higher education preferred.
- Proven experience in a customer service or call center role.
- Excellent verbal communication skills and active listening ability.
- Strong problem-solving skills and a customer-focused mindset.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficient in using computer systems and CRM software.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- 401(k) retirement plan with company match.
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment.
Salary : $18 - $26
