Call Center Agent

Job Description

Draft Note Design We are seeking a motivated and enthusiastic Call Center Agent to join our dynamic team. As a Call Center Agent, you will serve as the first point of contact for our customers, providing them with exceptional service and support. Our ideal candidate is someone who is passionate about helping others, has excellent communication skills, and is able to handle a variety of inquiries with professionalism and grace

Pay

$17.50 - $26.00 per hour

Job

Full time

Responsibilities

• Answer incoming calls from customers in a professional manner.
• Assist customers with inquiries related to products and services.
• Resolve customer complaints efficiently and effectively.
• Document customer interactions and feedback in the database.
• Provide accurate information regarding promotions and company policies.
• Collaborate with team members to enhance the customer experience.
• Meet and exceed performance metrics such as call handling time and customer satisfaction.
  
  

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Proven experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and handle stress effectively.
• Familiarity with CRM systems and call center software is a plus.
• Flexibility to work various shifts, including evenings and weekends.
  
  

Benefits

• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) retirement plan with company match.
• Opportunities for professional development and career advancement.
• Supportive and collaborative work environment.