Office Manager/IT Support

Job OverviewAre you looking to contribute your skills to a growing organization? At Dragon Rises College of Oriental Medicine we are devoted to creating the future of Integrative Medicine. As the Office Manager & IT Assistant, you will provide front-desk duties while overseeing the efficient operations of the college and clinic. In addition, you will assist with the day-to-day management and maintenance of the company's on ground IT systems and provide technical support to staff and students as needed. This role requires a blend of organizational and communication skills as well as technical expertise.

Key Responsibilities:

Office Management:

• Manage office and clinic supplies and equipment, ensuring that all items are stocked and functional.
• Oversee campus organization, including maintaining a clean, safe, and productive work and learning environment.
• Coordinate and manage office maintenance, repairs, and vendor relationships.
• Handle incoming communications (phone calls, emails, mail) and distribute as necessary.
• Act as the first point of contact for students, patients, visitors and guests, providing a professional and welcoming atmosphere.
• Provide clinic scheduling duties and receive and log payments.
• Maintain records, filing systems, and office documentation in an organized manner.
• Fulfill and ship student supply and book list items each trimester.
• Provide staff support and assist in annual safety and inspection updates and reports.

IT Support:

• Provide basic IT support, troubleshooting, and help desk assistance for staff and students.
• Assist with the setup, configuration, and maintenance of computer hardware, software, and networking equipment.
• Ensure that all office computers and devices are operating efficiently and securely.
• Assist with software installations, updates, and troubleshooting.
• Assist in Distance Education administration; scheduling, maintaining calendars, syllabi changes.
• Provide IT orientation for students and staff.
• Collaborate with external IT service providers to resolve complex technical issues.
• Assist in maintaining data security and confidentiality protocols, including regular data backups and antivirus software management.
• Work closely with our COO and Distance Education Director to enhance Distance Education and on-ground class experience.

Qualifications:

• Associate’s or bachelor’s degree in Information Technology, Business Administration, or a related field.
• Proven experience in office management and administrative support.
• Experience providing IT support or managing IT systems, or technical certifications (e.g., CompTIA A , Microsoft Certified IT Professional) preferred.
• Strong knowledge of office software (Microsoft Office Suite, Google Workspace) and basic IT troubleshooting techniques.
• Excellent communication skills, both written and verbal.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Ability to work independently and as part of a team.
• A proactive approach to problem-solving and issue resolution.

Additional Skills/Requirements:

• Familiarity with network configuration and basic cybersecurity best practices.
• Experience with inventory management and budgeting.
• Ability to manage confidential information with discretion.
• Flexible, adaptable, and willing to take on new tasks and challenges as needed.
• Ability to learn SIS LMS (Populi) and new systems and provide training.
• Additional experience with WordPress Administration, back-end development (php, HTML, CSS, js) and end-user support is a strong plus.
• Attend additional webinar and in-service training to stay updated on in-field enhancements.

Dragon Rises College of Oriental Medicine is an equal opportunity employer and prohibits discrimination and harassment against applicants, students, faculty, or staff on the basis of race, religion, national or ethnic origin, age, sex, sexual orientation, disability, status as a veteran or any classification protected by local, state, or federal law.

Job Type: Part-time

Pay: $18.00 - $24.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• Weekdays

Work Location: In person

Salary : $18 - $24