What are the responsibilities and job description for the ERP IT Support Specialist position at DRC Heat Transfer (formerly Diesel Radiator Co.)?

Job Description

DRC Heat Transfer (DRC) is a leading cooling system manufacturer, experiencing unprecedented growth and we are expanding our team! Our core values of Customer First, Can-do Attitude, Problem Solving, and Doing the Right Thing shine through in our employees and everything we do.

Summary

The ERP & IT Support Specialist manages and optimizes our enterprise resource planning (ERP) system while also providing IT device support for company hardware. This role is responsible for creating and maintaining Bills of Materials (BOMs), managing work order material demand, implementing process improvements, and supporting IT hardware such as computers, mobile devices, and peripheral equipment. The ideal candidate will have a strong blend of ERP expertise, process optimization skills, and basic IT support knowledge.

Essential Duties and Responsibilities

Create, update, and maintain accurate and structured BOMs in the ERP system.
Ensure BOMs align with engineering specifications, manufacturing processes, and cost structures.
Work closely with engineering, procurement, and production teams to resolve BOM discrepancies.
Identify inefficiencies within the ERP system and recommend solutions to improve data accuracy and workflow automation.
Develop and implement new processes that enhance manufacturing and engineering productivity.
Collaborate with cross-functional teams to improve ERP utilization and best practices.
Serve as a key point of contact for ERP-related engineering support, troubleshooting issues as they arise.
Provide training and documentation to internal teams on ERP processes and best practices.
Assist in ERP system upgrades, testing, and configuration changes.
Provide basic support for company computers, mobile devices, and peripheral equipment (printers, scanners, etc.).
Troubleshoot hardware and software issues for employees, escalating complex problems to the IT team as needed.
Assist with the setup, configuration, and deployment of new laptops, desktops, and mobile phones.
Maintain an inventory of IT equipment and assist in hardware procurement decisions.
Support software installations and updates on company devices.
Perform other tasks as assigned.

Education / Training / Experience

Associate degree in Engineering, Supply Chain, Information Systems, IT, or a related field (or equivalent experience).

2 years of experience in ERP system support, BOM management, and / or manufacturing planning.

Experience providing basic IT hardware support in a business environment is a plus.

Hands-on experience with ERP / MRP systems such as Infor Visual, SAP, Oracle, NetSuite, or similar.

Strong proficiency in data management, material planning, and workflow automation.

Familiarity with Windows, Mac, and mobile operating systems for IT device support.

Knowledge of manufacturing processes, inventory management, and engineering documentation.

Responsibilities to Organization

Works within scope of position and direction; willingly accepts assignments

Follows DRC policies and procedures

Maintains confidentiality, security and standards of ethics with all DRC information

Approaches change and difficult situations in a professional manner; demonstrates flexibility

Maintains regular and reliable attendance and punctuality

Accurately reports hours worked and time off

Assists in keeping work area and equipment in safe working condition. Initiates correction of hazards as appropriate and / or notifies supervisor of hazards in a timely manner

Performs duties in a manner that assures maximum safety to self and others. Operates equipment following manufacturer’s procedures and uses proper body mechanics

In the event of a workplace incident or injury, immediately files first report with Safety Manager

Job Requirements

Excellent interpersonal skills

Strong written and verbal skills

Outstanding attention to detail

Strong analytical and problem-solving skills

Must be self-motivated and team-oriented

Must have reliable transportation and be able to travel between DRC’s 5 local facilities as required (in Melrose Park and Elk Grove Village)

Physical Demands

Ability to maintain regular and reliable attendance and punctuality

Light physical demands, some reaching, standing, bending, lifting, and prolonged sitting

We offer competitive salaries, various benefits and incentives and we regularly evaluate what we offer to ensure that we remain a great place to work.

Health, dental, and vision insurance

401K and matching

Company sponsored and voluntary supplemental life insurance

Voluntary short term / long term disability options

PTO, sick time and paid holidays

Referral bonus program

Professional development and continued education assistance

We require that all employees have a completed background check and drug screen on file.

Company Description

BETTER

STRONGER

FASTER

Since 1970, DRC Heat Transfer has been dedicated to providing high-quality, heavy-duty cooling solutions, with excellent customer support and service. We focus on the customer, with standard and custom designs and provide complete turnkey solutions. DRC is experiencing rapid growth and we are expanding our team! Learn more about us at www.drcht.com

Company Description

BETTER

STRONGER

FASTER Since 1970, DRC Heat Transfer has been dedicated to providing high-quality, heavy-duty cooling solutions, with excellent customer support and service. We focus on the customer, with standard and custom designs and provide complete turnkey solutions. DRC is experiencing rapid growth and we are expanding our team! Learn more about us at www.drcht.com

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