Wine Tasting Room Associate - Customer Experience Specialist

Sunday & Fill-in Tasting Associate Job Description

Dreamcôte (pron: Dream-Coat) is small producer of fun Santa Barbara County wines (carbonic & pet-nat) hard apple ciders. We love making people feel welcome in our space and we strive to offer something for everyone. http://www.dreamcotewines.com/

Title: Tasting Room Associate

Days/Hours Needed: 1 Day a Week and fill-in as needed. Typical / standard hours: 1045-5:30pm

Job Description:

Ideal candidate does NOT need to be a wine expert. We will teach you everything you need to know about the Santa Barbara County wine region and our wines. Ideal candidate will execute core job responsibilities with self-motivation, passion & creativity, while driving traffic, wine club signups and brand excitement. Reliable candidate will lead with integrity, honesty, and customer-centricity in promoting a tasting environment focused on excellent customer service and hospitality. We are a much smaller more intimate styled tasting room, ultimately we are looking for a reliable candidate who is excited about hospitality with the ability to multitask.

Dress Code: Coastal Casual

Key Role Responsibilities:

Collaborate with Tasting Room Manager to manage day-to-day tasting room operations (hospitality, cleanliness of room before and after guests, pouring wine for guests, wine inventory stocking, POS operations(Square moving to Commerce 7), etc.) Collaborate to come up with fun wine event ideas.

Contribute to our social media efforts - website, insta facebook with candid tasting room shots taken from the tasting room iPhone.

Marketing interest or background is a plus. We’re always looking to creatively drive traffic and form relationships with our neighbors. Our town and industry is all about community!

General:

- Must possess a self-motivated approach and solve day to day problems without a ton of hand-holding.

- Maintain operational excellence for tasting room hospitality: ensure tasting room is always tidy and inviting, glasses are polished, wines are stocked.

- Oversee that customer service standards are high, follow opening and closing procedures, and ensure point of sales system is utilized properly.

- Ensure consistent and appropriate brand message is effectively communicated at all times.

- Assist Tasting Room Manager to process Wine Club orders and shipments 3 x a year (April, October, January)

- Follow all State and Federal alcohol regulations, standards and protocols.

- Aid in the execution of events and private functions

Ideal Knowledge, Skills, Abilities, and Experience:

- Self-motivated

- Thrilled to provide customer service and hospitality

- Interested in wine, marketing, & social media

- Attention to detail with excellent organizational skills

- Ability to prioritize and manage multiple tasks and solve problems creatively

- Ability to communicate clearly and concisely, both orally and in writing

- Ability to handle confidential and sensitive information

- Ability to lift items up to 40lbs & stand for long periods of time

- 1 year of customer-centric experience in any of the following: hospitality, tasting room, food service, prospecting/sales.

- Must be 21 (This the legally required age to pour wine)

Job Location: Los Olivos, CA

Reporting Structure: Small staff. Reports to the Tasting Room Manager.

Start Date for Training: Flexible

Pay & Perks

Hourly pay from $18/hour DOE plus tips & commission

Paid training

Employee discount

Local wine industry discounts

Next steps:

Please respond to this listing with your resume. We'd love to know why you think you'd be perfect for this small, hospitality-focused winery business.

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Expected hours: 6.5 – 12 per week

Benefits:

• Flexible schedule
• On-the-job training

Shift:

• Day shift

Ability to Commute:

• Los Olivos, CA 93441 (Required)

Ability to Relocate:

• Los Olivos, CA 93441: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22