Seasonal Fraud Prevention Analyst

E-commerce Fraud Prevention Analyst at Drip Depot

With the unprecedented growth in e-commerce, there is an alarming parallel rise in sophisticated online fraudulent activities. As criminals employ an intricate combination of stolen credit card details, compromised accounts, hijacked identities, and suspicious shipping addresses, the challenge for legitimate vendors to stay vigilant intensifies. Recognizing this emerging threat, Drip Depot is taking the initiative to form a proactive e-commerce fraud prevention squad.

Role Overview:

In this pivotal role at Drip Depot, you will be at the forefront of the battle against online fraud, safeguarding the integrity of our transactions. As part of our drive to stay ahead in this digital chase, we will draw upon our past successes and lessons against these fraudsters, ensuring we constantly remain proactive and vigilant.

Your primary responsibility will be to identify and prevent fraudulent orders, further ensuring the security of our business and the trust our customers place in us. As our advanced software flags specific orders for a deeper review, you, as a part of our elite fraud prevention team, will meticulously analyze these selected orders. By connecting seemingly unrelated pieces of information, your analysis will paint a comprehensive picture that aids in determining the authenticity of an order: Is it genuine, or does it reek of potential fraud?

Furthermore, you will manage and oversee the swift processing of refunds for our esteemed customers who've returned products, reinforcing their confidence in our brand's commitment to service excellence.

Desired Traits & Prerequisites for the Ideal Candidate:

• Thrive in high-pressure environments and adapt to challenges swiftly.

• Exhibit proficiency in innovative problem-solving and investigative techniques.

• Possess proficiency in computer tasks, complemented by superior typing abilities.

• Craft professional email communications with ease.

• Maintain an independent, logical, and critical approach to situations.

• Champion innovative solutions, thinking outside conventional boundaries.

• Embrace the duty of protecting both our company and our clientele.

• Show commitment to continuous learning, enhancing intuitive skills.

• Availability required from March through August, inclusive of weekends.

• Proficient in advanced online search methodologies.

• Work seamlessly within dynamic team settings.

While immersed in our vibrant company culture, our full-time employees are privileged to the following benefits and perks:

• An employee retirement account complemented by a 3% employer match.
• Health Insurance, enhanced with an employer-contributed Health Savings Account (HSA).
• Dental Insurance
• PTO allocations that increase based on tenure.
• Paid holidays, including Labor Day, Thanksgiving, Christmas, and New Years Day. Annual reviews of performance and wages.
• A special employee discount.

If this opportunity resonates with you and seems like an exciting challenge, we're eager to connect. The starting salary for this role ranges from $18 to $20 per hour, depending on experience. We hope to hear from you soon!