Dispatcher/Customer Service

Join Our Dynamic Team as a Dispatcher!
We are seeking motivated professionals who are eager to be part of a vibrant and growing firm, thriving in a fast-paced and enjoyable environment. As a Dispatcher at Dry Kings Restoration, you will play a crucial role in supporting our operations and ensuring our team members can deliver top-notch services in water and fire damage restoration.

We are looking for enthusiastic professionals who want to be part of a vibrant, growing firm and thrive in a fast-paced and fun environment. The position we are filling is for an Dispatcher at our disaster restoration company.

What Makes Us Different?
Dry Kings is a woman- and family-founded disaster restoration company specializing in high-end water, fire, and mold mitigation services for residential and commercial property owners in San Francisco and the Bay Area. We are rapidly growing and committed to providing premier services while creating exciting opportunities for career advancement. Our team members describe us as a company with an amazing work environment, strong benefits, and a culture that celebrates hard work and recognizes great effort. With our rapid growth, there are countless opportunities for upward mobility!

What We Are Looking For:

• Positive Team-Oriented Attitude: Our collaborative culture values foster teamwork at all levels.
• Growth Mindset: We offer an industry-leading internal promotional path and seek candidates eager to make Dry Kings their long-term career while we invest in your success.
• High Tolerance for Change: As a growing and evolving team, we adapt constantly to provide the best work environment for our team.
• Willingness to Work Onsite: We believe that a team that spends time together delivers the best results for one another and our customers.
• Open to Sharing Ideas: We value all input, as every role is crucial in building the best team and culture.

What You’ll Do:

• Support our office manager with various administrative tasks to facilitate business operations, including covering phones and scheduling work.
• Dispatch emergency responses and assist in coordinating the logistics involved.
• Think critically about our processes and become an efficiency advocate, helping us scale and adapt. You'll have the opportunity to create scalable processes that support our team while developing your own skills.
• Learn and execute tasks in areas such as billing/invoicing, HR administration, business licensing/compliance, client interaction, and operational scheduling.
• Review timecards and file receipts to maintain accurate records.
• Be a valued voice in the room from day one—every position plays a vital role in our team's success.

Qualifications:

• High School Diploma (Bachelor’s degree preferred).
• 1-2 years of work experience in roles such as administrative assistant, receptionist, service coordinator, or executive/personal assistant.
• Proficiency in computer skills, including QuickBooks, Microsoft Office Suite, Google Suite, Adobe Acrobat, and any design programs (e.g., Photoshop).
• Strong communication skills for effective interactions with vendors, employees, and customers.
• Basic financial acumen and budgeting skills.
• Valid driver’s license and ability to work in the U.S.

Responsibilities:

• Participate in on-call phone rotation, handling customer calls during emergencies.
• Assist the office manager with phone and email communication.
• Maintain both paper and digital filing systems for receipts and documents.
• Manage vendor relationships, onboarding and removing vendors as needed.
• Assist with marketing tasks, including HubSpot management and social media functions (blogs, posts).
• Process payments, generate invoices, handle light collections on AR, and support billing management.
• Manage office supplies and order light warehouse equipment.
• Organize and own the celebratory calendar for team events and recognitions.

Benefits:

• Competitive base hourly compensation.
• Health & Dental Insurance.
• 401K with company match.
• Employee referral program.
• Vacation & PTO accrual.

Join Us!
Dry Kings is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Rotating weekends
• Weekends as needed

Ability to Relocate:

• Novato, CA 94949: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $25