What are the responsibilities and job description for the Customer Service/Call Center Representative position at Drybar?
Customer Service/Call Center Representative
Summary:
Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us that’s blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.
Hiring immediately! We are looking for a fantastic Customer Service/Call Center Representative to provide excellent customer service to our clients over the phone.
Description:
This is not your normal customer service / call center representative position. We are growing faster than ever and fiercely recruiting amazing customer service representatives.
So here’s our questions for you...Do you hold the power to…
…make anyone smile?
…befriend strangers?
…turn around a failing customer experience?
…remember names and faces?
…do five things at one time?
Did you answer yes to the above?...Then we wanna meet you and we are hiring immediately!
Here is what Drybar Call Center Representative (customer service representatives/call center) are responsible for each day:
- As a customer service representative take incoming calls, make outbound calls, check emails and communicate with the shops.
- Drybar standards are upheld, creating a memorable experience for the client over the phone
- Setting the tone of a support center
- Communicate to the shops about clients/appointments.
- Serving as subject matter expert in the reservation system.
- Ensuring client information is entered with accuracy and timeliness.
- Rebooking appointments while addressing clients by name.
- Troubleshooting any reservation system issues, make changes to Client Profiles, optimizing appointments to fit business needs, and check notes to ensure clients’ needs are met.
- Optimizing and maximizing appointments with the reservation system and ensuring timely communication and superior customer service.
- Maintaining highest degree of ethics when handling client payments and stylist tips/commissions.
- Problem solving when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client..
- Maintaining clear communication with Shop Management about overall shop operations
- Upholding Drybar’s 10 Core Values.
- Being on time for scheduled shifts.
Mondays: 12:45-7:15pm
Tuesdays: off
Wednesdays: off
Thursdays: 12:45-7:15pm
Fridays: 12:45-7:15pm
Saturdays: 12:45-7:15pm
Sundays: 9:45am-5:15pm
Job Type: Part-time
Pay: $16.00 per hour
Benefits:
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
- Night shift
Weekly day range:
- Every weekend
- Weekends only
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
