What are the responsibilities and job description for the Dispatcher - Customer Service position at Drytech Restoration LLC?
Job Description
Job Description
Benefits :
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Company Overview : We are a leading leading home service provider dedicated to delivering exceptional solutions to our customers. Our team is committed to efficiency, professionalism, and customer satisfaction. We are currently seeking a motivated and organize Dispatcher to join our dynamic team.
Job Description : As a Dispatcher, you will play a crucial role in coordinating service calls, managing technician schedules, and ensuring timely response to customer requests. Your excellent communication skills and attention to detail will help us maintain our high standards of service.
Key Responsibilities :
Receive and manage incoming service requests via phone, email, or chat.
Evaluate customer needs and dispatch technicians accordingly, ensuring optimal route planning and resource allocation.
Maintain real-time communication with technicians to provide updates and address any issues that arise during service calls.
Track and log service requests and technician statuses using CRM software.
Provide excellent customer service, answering questions and resolving issues promptly and professionally.
Collaborate with team members to streamline processes and improve service efficiency.
Maintain accurate records of service calls, technician performance, and customer feedback.
Qualifications :
High school diploma or equivalent; additional education or certifications in dispatching or customer service is a plus.
Proven experience in dispatching, customer service, or a related field.
Strong organizational and multitasking skills with the ability to work in a fast-paced environment.
Excellent communication skills, both verbal and written.
Proficient in using dispatch software and basic computer applications.
Ability to work independently and as part of a team.
Familiarity with a water restoration or plumbing company is a plus, but not required.
Previous experience using DASH nextgear CRM software is a HUGE plus, but not required
What We Offer :
Opportunities for professional development and training.
A supportive team culture focused on collaboration and success.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Dispatcher - Customer Service?
Sign up to receive alerts about other jobs on the Dispatcher - Customer Service career path by checking the boxes next to the positions that interest you.
