What are the responsibilities and job description for the Service Coordinator position at Duke Energy?
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Job SummaryThis position is responsible for assisting Residential Solutions customers by phone with technical questions, program concerns & claims and the creation of service requests for our ~25 products & services. Responsibilities include dispatching of work orders to our external contractor network of ~125 service companies in four jurisdictions. Other responsibilities include but are not limited to assisting contractors & technicians, utility service delivery teams and Field Coordinators by phone with customer program issues & resolving claims.
Responsibilities- Assist Residential Solutions department customers by phone with questions, claims and concerns
- Dispatching of service requests & work orders to external Contractors.
- Reconciling and processing vendor incentives.
- Reconciling and processing customer rebates.
- Preparing reports to update program participation and ensure compliance.
- Coordinating inspections to ensure compliance with 10% mandate.
- Managing basic Accounts Payable submission and completing end of month reconciliation.
- Working with vendors to ensure appropriate paperwork and supporting documents received.
- Responding to rebate status inquiries from internal and external sources.
- Responding to general questions from internal and external sources.
- Handling general administrative duties as assigned.
- Participating in special projects as assigned.
Basic/Required Qualifications
- High School/GED
- 3 years minimum related experience
Desired Qualifications
- Bilingual (Spanish) preferred
- Field trade/technical experience in the residential repair of electrical, HVAC, plumbing or smart home technology
- Understanding of residential infrastructure like; electrical wiring, water heaters and heating & cooling systems.
- Excellent verbal communication skills and ability to resolve customer escalations
- Computer and keyboarding skills
- Virtual Mobility Classification - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility.
Travel Requirements
Not requiredRelocation Assistance Provided (as applicable)NoRepresented/Union PositionNoVisa Sponsored PositionNoPosting Expiration Date
Friday, May 3, 2024All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.Duke Energy is an Equal Opportunity Employer and complies with the laws set forth in the Department of Labor EEO Poster and Supplement.
