Program Coordinator, Volunteer Engagement, Duke Alumni Engagement & Development (AED)

Occupational Summary

This position reports to the assistant director of volunteer engagement and will help develop and implement volunteer engagement strategies, including programs that support the recruitment, training, and recognition of volunteers. This position supports the development of volunteer training and education programs and assists with efforts to support staff volunteer managers.

Volunteer Training and Education Programs

• Plan and implement training and education programs for Duke alumni, parent, and donor volunteers.
• Coordinate logistics for virtual and in-person volunteer training and educational programs, including volunteer leadership conference(s).
• Produce presentations, handouts, and materials for volunteer trainings.
• Assist with the development of content for the volunteer portion of the alumni.duke.edu website and ensure content is current.

Volunteer Resources

• Develop and produce communications for Duke alumni, parent, and donor volunteers.
• Create volunteer guides and resources to assist volunteers in their roles.
• Create templates for volunteer job descriptions and expectations documents.
• Produce resources for successfully on-boarding and off-boarding volunteers.
• Provide day-to-day management of technology tools used for volunteer training and educational programs.

Data Management

• Effectively use Duke alumni and development data management systems to track engagement metrics and pull alumni contact lists.
• Assist with data management for the AED Volunteer Engagement team. Compile data for reports. Update records in DADD. Upload program attendance. Pull and share lists of alumni. Track metrics for the purpose of data-driven decisions.

Administrative Support and Assistance with Special Projects

• Receive and respond to requests for information and assistance from external constituents, including serving as a primary manager of the AED volunteer engagement general email account.
• Provide administrative support for volunteer engagement team projects and events, as needed. Prepare for and participate in hosting major AED volunteer engagement team events and support other AED programs as requested.
• Work on volunteer engagement initiatives or special projects in coordination with the assistant director of volunteer engagement and as assigned by the senior director of volunteer engagement.
• Perform other related duties incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

This is a hybrid position requiring part-time work on-campus at Duke University in Durham, NC.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Required Behavioral Competencies

• Promotes Innovation and Creativity
• Attention to Detail
• Commitment to Grow My Functional Expertise Through Continuous Learning
• Expresses Ideas Orally and In Writing
• Flexibility
• Promotes Inclusiveness
• Collaborate Within and Across Functional Teams

Minimum Qualifications

Education

Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.

Experience

Work requires one year of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.