Customer Success Software Support Specialist

Job Description

Job Description

Ag Technologies, a Duncan-Parnell company, was founded in Cordele, Georgia, in 2003. Ag Technologies was born from the needs of local farmers seeking guidance in the emerging field of precision agriculture. Our journey, rooted in the late ’90s, combines a deep passion for agriculture with cutting-edge technology. As part of the global Vantage Network of Technology Service Providers since 2016, we blend local expertise with global innovations.

Our mission is to create an environment that empowers clients to confidently implement precision agriculture technology solutions. Join us in shaping the future of farming with clarity and confidence.

Job Summary :

We are seeking a Customer Success Software Support Specialist to join our team. In this role, you will be responsible for ensuring our customers achieve their desired outcomes while using our software products. Your primary focus will be on providing exceptional support, fostering relationships, and advocating for customer needs.

Key Responsibilities :

• Customer Engagement : Serve as the primary point of contact for customer inquiries, providing timely and effective support to resolve issues.
• Technical Support : Troubleshoot software-related problems, guiding customers and our account specialist through solutions and maintaining a high level of satisfaction.
• Customer Training : Conduct onboarding sessions and provide ongoing training to customers on product features, benefits, and best practices.
• Relationship Management : Build and maintain strong relationships with key customer stakeholders, ensuring their ongoing success with our software.
• Specialist Training : Conduct training sessions and provide ongoing training to specialist on product features, benefits, and best practices.
• Feedback Collection : Actively gather customer feedback and insights to identify areas for improvement and communicate this to internal teams.
• Documentation : Create and update documentation for support processes, FAQs, and training materials to enhance the customer experience.
• Performance Monitoring : Track customer usage metrics and assess customer health to proactively address any potential issues.
• Collaboration : Work closely with sales, product management, and vendors engineering teams to resolve technical challenges and enhance product offerings.

Qualifications :

Benefits :

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.