What are the responsibilities and job description for the Assistant Director, Student Services – Enrollment Management Group position at Duquesne University?
Assistant Director, Student Services – Enrollment Management Group Salary: Commensurate with experience POSITION
SUMMARY: Under the
primary direction of the Executive Director for Student Services, the Assistant
Director will help coordinate the achievement of the Student Services Office
providing a progressive and streamlined student experience to support
successful enrollment, retention and completion of degrees. This position assists in providing
information, essential services and seeks the removal of potential barriers
impacting the enrollment and retention of students. This position and assigned employees, serve
to encourage continued progress increasing satisfaction, retention, completion
and student success rates and improved revenue position of the University. Tasks include, but are not limited to,
assisting incoming and current students and families with next steps to
successfully transition as a new student to the University, assisting with
higher level financial aid processes, engaging in proactive conversations to
remove/prevent holds being placed on students’ accounts and working with
students identified as a potential at-risk of withdrawing, and leading
university partners to develop and maintain efficient and effective transition
strategies to streamline the processes. The staff of the Student Services Office will work to be an initial point
of contact for all students with an end goal of developing a one-stop shop to
serve all students concerns and needs in collaboration with departments around
campus. DUTIES
AND RESPONSIBILITIES: Oversee day-to-day operations of the Student Services Office
to provide high-quality, front-line experience for incoming and current
students and families that is representative of a quality DU education by
providing a welcoming, supportive and encouraging atmosphere. Responsibilities include
calling/meeting/emailing students to discuss potential next steps in the
enrollment process, proactively resolving holds that would prevent
registration, reviewing student eligibility and aid awards, assisting students
potentially at-risk of withdrawing and trouble shoot issues that impact a
student’s experience across the university both at the undergraduate and
graduate levels designed to enhance retention efforts. Monitoring and responding to emails or messages sent to
personal and office accounts (servestudents@duq.edu), live chat, phone calls, Starfish
and other applications designed to better serve Duquesne students. Serve as primary point of contact with the Financial Aid and
Admissions offices. In addition,
establish positive working relationships with offices throughout the university
to better serve and where appropriate refer students in a seamless manner. Offices include student accounts, student
life, multicultural services, religious programs, health services, commuter
affairs and residence life. Provide and maintain weekly
summary reports of interactions, accomplishments, challenges achieved by the
Student Services Office as a collective group. Direct the implementation and on-going maintenance of a
university transitions group with the goal of assisting incoming students and
their families/support network with next steps to successfully transition as a
new student to the University. This also
includes overseeing the implementation of the yearly FAST Lab in conjunction
with overall FAST and working with various departments on campus to ensure
appropriate customer service is met at all levels across the University. In collaboration with the Executive Director, assist in the
development and implementation of policies and procedures of services such as
admissions, financial aid, registration, residence life, student activities,
health services and judicial affairs to better serve the university’s
undergraduate and graduate students in support of the University mission. This will include providing written
documentation of university processes to be leveraged for possible future
policy changes. Participate in student-centered events across campus, such as
FAST and orientation, and on-campus enrollment events, such as DUQ Days,
Admitted Student Days, group information sessions, and enrollment virtual
events. Perform responsible public
relations duties through contacts and associations with visitors, university
officials and the general public. Support operational and
processing effectiveness for the entire enrollment division (UG admissions,
Graduate Recruitment and Admissions, Financial Aid, Enrollment Marketing and
Communications, Military and Veterans, and Guest Services) and when necessary,
perform back-up responsibilities for the various EMG offices to ensure
continued service to prospective and current students and their families. Supervise and onboard any
future student workers, such as work study, part-time and/or graduate
assistantships. Assist with the
supervision and on-going training of enrollment counselors and serving as the
day-to-day, primary office point person when the Executive Director is absent. Performs other related
duties as assigned to support the functions of a dynamic, team-oriented
environment. SUPERVISORY
RESPONSIBILITIES: Supervises student employees
only. Guides work of others who perform the same work. May organize, set
priorities, schedule and review work, but has no responsibility to hire,
terminate, reviewing performance or make pay decisions, e.g., Lead position.
Benefits: Generous benefits include paid time off including holidays and
vacation, retirement match, and tuition remission for employee and
dependents. Details at www.duq.edu/benefits
Location: Enrollment Management Group
Position Status: Full-time
Hours: Varied
Position Number: 241266/10-1046
FLSA Status: Exempt
REQUIREMENTS: Minimum qualifications: Bachelor’s degree from an accredited
institution. Minimum 3-5 years of
experience in higher education admissions, financial aid and/or enrollment
management environment Prior experience with budget management responsibility and/or
handling of cash, credit card, or payment information. Preferred
qualifications: Master’s degree
from an accredited institution. Alternately, the successful candidate may possess any equivalent combination of
experience and training, which provides the knowledge, skills and abilities
required to perform the essential job functions. This includes, but is not
limited to, the following: Highly
developed interpersonal, analytic, problem-solving, organizational and
communication skills, including the ability to listen thoughtfully and
respectfully to a diverse population of constituents and stakeholders Strong
communication skills, both oral and written providing the ability to
effectively communicate with multiple internal and external constituents Understanding
of financial aid processes, procedures and policies Attention to
detail and accuracy while multi-tasking Ability to exceed
recruitment goals, facilitate staff development opportunities, exhibit
teamwork, model analytical & critical thinking, engage in creative problem
solving and demonstrate high levels of time management and organizational
skills. Strong
organization skills Knowledge and
understanding of federal, states and agency-accrediting rules and regulations
as they pertain to higher education admission Functional
knowledge of CRM, FAMS system (Slate/Banner/Ellucian preferred) and Starfish
(student success platform) A broad
understanding of higher education processes and procedures, including shared
governance, strategic planning, resource allocation and budget management Ensures
compliance with Federal and State laws pertaining to financial aid, affirmative
action and FERPA Proficiency
with PC, Microsoft Office tools, email and the Internet with the ability to
learn a variety of new technology systems; knowledge of COD, NSLDS, EDconnect,
and CPS; familiarity with Starfish, Slate and Banner preferred Ability to work
with diverse populations and sensitivity to the need of each individual to be
treated with dignity and respect as it relates to diversity in general and the
Mission of the University specifically Ability to
prepare and maintain confidential data independently in accordance with
established policies and procedures and exercise consistent discretion Considerable
knowledge of the laws, regulations and policies governing the operations of the University Ability to create
and maintain complex records and files Willingness and
ability to work additional hours and weekends during peak enrollment periods Ability to exceed recruitment goals,
facilitate staff development opportunities, exhibit teamwork, model analytical
& critical thinking, engage in creative problem solving and demonstrate
high levels of time management and organizational skills NCAA requirements and competency is
duly noted and required; as appropriate based on position responsibilities,
upholds NCAA rules and regulations Commitment to the
University’s values of diversity, equity and inclusion, and recognition of the
importance of treating each individual with dignity and respect consistent with
the University’s Mission. Demonstrated experience
with, and understanding of, the broad diversity of the University community
(students, faculty, staff and others) Ability to
establish and maintain effective working relationships with the University
Community Ability and willingness to contribute actively to the mission of the University
and to respect the Spiritan Catholic identity of Duquesne University. The
mission is implemented through a commitment to academic excellence, a spirit of
service, moral and spiritual values, sensitivity to world concerns, and an
ecumenical campus community. APPLICATION
INSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact information
for three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University values
equality of opportunity as an educational institution and as an employer. We
aspire to attract and sustain a diverse faculty and staff that reflects
contemporary society, serves our academic goals and enriches our campus
community. We particularly encourage applications from members of
underrepresented groups and support dual-career couples through our charter
membership in this
region's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university and
its Spiritan heritage by
visiting http://www.duq.edu/about/mission-and-identity/mission-statement.
Those invited to campus for an interview may be asked about ways in which they
see their talents contributing to the continued growth of our community and
furthering its mission.
Duquesne University was founded in 1878 by its sponsoring religious community,
the Congregation of the Holy Spirit. Duquesne University is Catholic in
mission and ecumenical in spirit. Motivated by its Catholic identity,
Duquesne values equality of opportunity both as an educational institution and
as an employer.
