What are the responsibilities and job description for the Call Center Team Leader position at Durante Home Exteriors?
About the Role:
We’re hiring a people-first Scheduling Team Leader to guide and support our team of agents in a fast-paced, high-energy scheduling department. This is a non-calling leadership role focused on team support, quality control, coaching, and goal alignment.
You'll be the go-to person on the floor—making sure schedules run smoothly, agents stay on task, and the team culture stays upbeat and focused. If you’re motivated by collaboration, organization, and helping people succeed, you’ll thrive here.
What You’ll Do:
- Assign daily scheduling tasks and balance team workloads
- Review calls and texts for quality, consistency, and compliance
- Provide real-time support, guidance, and problem-solving
- Lead brief team check-ins and foster a motivating environment
- Coach agents on scripting, tone, and objection handling
- Collaborate with management on training and performance updates
- Support new hire onboarding and process rollouts
What We’re Looking For:
- 1 year in scheduling, customer service, or call center work
- Experience in team leadership or quality coaching is a plus
- Strong multitasking and communication skills
- Tech-savvy with CRM and communication platforms
- Positive energy and a proactive, solutions-focused mindset
Why You’ll Love It Here:
- Stable Monday–Friday schedule (no nights or weekends!)
- Clear path for leadership and career growth
- Supportive, value-driven team culture
- The chance to directly impact team success and customer satisfaction
Apply Now
If you're ready to lead with heart and help a great team thrive—we’d love to hear from you!
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
Experience:
- Customer service: 1 year (Preferred)
- Call center: 1 year (Preferred)
- Leadership: 1 year (Preferred)
Ability to Commute:
- Trussville, AL 35173 (Required)
Work Location: In person
Salary : $18 - $25
