What are the responsibilities and job description for the IT Desktop Analyst position at Dutech?
TITLE: I304-ESG-IT Desktop Analyst
LOCATION: Williston, ND
RATE: $23.50
JOB DESCRIPTION: Troubleshoots and resolves software and hardware issues under direct supervision. Provides remote and onsite support for PCs and peripherals in a networked environment.
Responsibilities:
- Respond to service desk tickets and escalate unresolved issues.
- Follow up with customers and close incident records.
- Ensure compliance with company policies, standards, and procedures.
- Install and de-install software, PCs, and peripherals as needed.
Qualifications:
- A certification or equivalent experience.
- 1 year of desktop support experience in a Microsoft environment.
- Basic desktop hardware knowledge and proficiency in Microsoft applications.
Skills:
- Troubleshooting and problem-solving.
- Strong interpersonal and conflict-resolution abilities.
- Technical proficiency with computer hardware and software.
WorkDetails:
- Location: 100% onsite, no remote work.
- Schedule: Monday – Friday, 8x5 shift.
- Contract Length: 1 year (Potential for FTE conversion).
Required Certification: CompTIA A (preferred).
Job Types: Full-time, Contract
Pay: $23.00 - $23.50 per hour
Expected hours: 37.5 per week
Schedule:
- Day shift
- Monday to Friday
Experience:
- service desk tickets and escalate unresolved: 3 years (Preferred)
- customers and close incident records: 2 years (Preferred)
- Install and de-install software, PCs, and peripherals: 2 years (Preferred)
- desktop support: 1 year (Preferred)
Ability to Commute:
- Williston, ND (Preferred)
Ability to Relocate:
- Williston, ND: Relocate before starting work (Preferred)
Work Location: On the road
Salary : $23 - $24
