User Testing Moderator (Field Support)

Role : User Testing Moderator - Field Support
Location: Boston MA

Job Description :

We are conducting a temporary research initiative focused on integrating smart cameras and video doorbells into real home environments to capture everyday interactions. As a User Testing Moderator, you will play a key role in facilitating user testing sessions, engaging with participants, managing client equipment, and ensuring smooth execution of the study. This is a unique opportunity to gain hands-on experience in consumer AI technology while contributing to the future of smart home devices.

Key Responsibilities:

• Set up and dismantle testing sessions at the designated project site.
• Guide participants through structured prompts and interactive scenarios to collect accurate data.
• Monitor and ensure adherence to testing protocols for consistent results. Participant Engagement:
• Welcome and support participants, ensuring they feel comfortable and confident during the study.
• Address participant inquiries and provide clear instructions on the testing process.
• Document and report participant experiences to help refine the study approach.
• Equipment, Data Handling & Client Asset Management:
• Maintain and manage testing equipment to ensure seamless operation.
• Conduct basic troubleshooting for any technical issues during sessions.
• Offload, store, and securely transfer collected data in compliance with project protocols.
• Handle and safeguard client-provided equipment, ensuring proper setup, maintenance, and return.
• Assist with data review and reporting, capturing key insights from each session.

Qualifications & Skills:

• Excellent communication skills (both verbal and written) to effectively interact with participants.
• Strong organizational and multitasking abilities to manage various tasks in a fast-paced
• environment.
• Proactive and adaptable mindset with a keen eye for detail.
• Basic technical proficiency in handling smart devices, testing equipment, and data offloading
• processes.
• Prior experience in user testing, research moderation, equipment handling, or
• Customer-facing roles is a plus

Manish Sarswat

Delivery Manager, E-Solutions

"Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation,gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability."

User Testing Moderator (Field Support)1User Research,Wearable,Moderator,User StudyN/AContractUnited States

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