What are the responsibilities and job description for the PROGRAM DIRECTOR/QUALIFIED PROFESSIONAL position at Eagle Healthcare Services, Inc.?
Job Title: Program Director - Eagle Healthcare Services
Position Type: Full-Time
Reports To: Director
Here’s a detailed job description for the Program Director (Qualified Professional) role at Eagle Healthcare:
Job Title: Program Director (Qualified Professional)
Company: Eagle Healthcare Services, Inc.
Location: North Carolina
Position Type: Full-Time | On-site/Hybrid
Reports To: Executive Leadership Team
About Eagle Healthcare
Eagle Healthcare Services is a trusted mental health provider dedicated to supporting individuals with mental health needs through compassionate, community-based programs. We currently operate Psychosocial Rehabilitation (PSR) services and continue to expand our offerings to better serve the community. With a focus on quality, compliance, and innovation, Eagle Healthcare is committed to delivering services that empower individuals to live fulfilling and independent lives.
Position Overview
Eagle Healthcare is seeking an experienced Qualified Professional (QP) to serve as Program Director, leading the oversight and expansion of our mental health programs. This role is ideal for a QP with a strong background in clinical compliance, staff supervision, and program development. The Program Director will ensure adherence to state regulations, support the growth of new service lines, and uphold the highest standards of care.
Key Responsibilities
- Program Oversight & Compliance
- Ensure all mental health programs, including PSR, are in full compliance with North Carolina DHHS and Medicaid regulations.
- Conduct regular internal audits, chart reviews, and risk assessments.
- Implement policies and procedures in alignment with best practices and licensure requirements.
- Clinical Supervision
- Provide ongoing supervision to QPs, Associate Professionals, and Paraprofessionals.
- Support professional development through coaching, training, and performance evaluations.
- Lead clinical team meetings and case reviews.
- Program Growth & Development
- Identify opportunities to expand current services and launch new lines of care (e.g., outpatient therapy, community support services, TBI services).
- Assist with program licensing and accreditation efforts.
- Collaborate with leadership to align growth strategies with the organization’s mission.
- Stakeholder Communication
- Serve as the primary point of contact for regulatory bodies, community partners, and referral sources.
- Represent Eagle Healthcare at community meetings and stakeholder events.
- Data & Quality Management
- Monitor key performance indicators (KPIs) related to client outcomes, service utilization, and staff productivity.
- Use data to inform decision-making and improve service delivery.
Key Goals (First 6-12 Months)
- Ensure 100% compliance across all current programs.
- Streamline clinical documentation and supervisory practices.
- Successfully license and launch at least one additional service line.
- Recruit, onboard, and supervise additional clinical and paraprofessional staff.
- Increase program census and revenue through strategic partnerships and community outreach.
Qualifications
- Must meet North Carolina standards as a Qualified Professional (QP) in mental health.
- Bachelor’s degree (required); Master’s in Social Work, Psychology, Counseling, or related field (preferred).
- Minimum 2 years of experience in a leadership or supervisory role in mental health services.
- Demonstrated knowledge of NC DHHS, Medicaid policies, and mental health program operations.
- Strong organizational, leadership, and communication skills.
- Passion for community mental health and client-centered care.
Compensation & Benefits
- Competitive salary (based on experience and qualifications)
- Performance-based bonuses
- Professional development support
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Raleigh, NC 27610 (Required)
Ability to Relocate:
- Raleigh, NC 27610: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $24