What are the responsibilities and job description for the Patient Services Representative position at Ear, Nose & Throat Specialists of Wisconsin, SC?
Ear, Nose, and Throat Specialists of Wisconsin is growing and looking for someone with great customer service and a positive vibe to join our growing team! We offer an environment where everyone knows the value of a healthy work-life balance! Our culture is supportive, collaborative, and people-centric, where employees are heard and valued!
Our work environment includes:
- Flexible working hours
- Autonomy
- Growth opportunities
- On-the-job training
- Casual work attire
- Relaxed atmosphere
- Company perks
- Caring and friendly co-workers!
Call Center and Front Desk Responsibilities:
- Provide superior customer service!
- Answer telephone calls
- Schedule appointments for ENT, Allergy, and Audiology providers
- Enter patient data in the EMR, ensuring accurate and current information
- Prep charts to ensure accuracy and readiness for check-in
- Confirm appointments booked online
- Greet patients at front desk with welcoming warmth
- Verify patient demographics and information
- Scan insurance cards and paperwork
- Communicate with team via EMR, e-mail, and Microsoft Teams
Qualifications:
- High school diploma or equivalent
- Minimum 1-year experience in an office or customer service environment
- Full-time (M-F, 40 hours/week)
- This position is primarily located at our Oshkosh front desk; however, candidate must be willing to occasionally travel to other clinic sites in the Fox Valley area
Company Benefits:
- Generous paid time off, accrued immediately
- Schedule flexibility
- Individual and family health care benefits
- Education allowance
- 401(K) tax-sheltered annuity plan (including year-end profit sharing)
- Company-paid short term and long-term disability benefits
- Holiday pay, including a personal “floating” holiday
Apply today and be a part of a team where employees matter the most!
