What are the responsibilities and job description for the Patient Services Representative position at Valley Eye Associates?

Valley Eye Associates, leaders in Ophthalmology and Optometry, is looking to hire the right individual to assist our patients and doctors in a Patient Services Representative role. Previous experience a plus, yet willing to train the right candidate.

Qualifications Include :

High school diploma or equivalent.
Previous customer service experience.
Previous EPIC experience a plus, yet willing to train.

Essential Skills :

Articulate communication skills via phone, in person, fax or e-mail.

Ability to operate a variety of office equipment including computer, phone, fax and printer.

Convey enthusiasm.

Strong organizational and problem solving skills.

Ability and willingness to drive to all Valley Eye locations to support department.

Ability to work as a dedicated team member.

Duties Include :

Scheduling, rescheduling and canceling patient appointments.

Checking in and registering patients - obtaining all necessary paperwork and signatures from the patients.

Scanning insurance cards into EMR.

Collecting co-payments.

Making follow up appointments.

Answering telephone calls promptly and in a professional manner.

Directing telephone calls to appropriate personnel.

Entering telephone encounters into the EMR and / or messaging Technicians or Doctors.

Update patient recalls as necessary.

Benefits Include :

Medical, Dental, and Vision Insurance. Life and disability insurance. Mileage reimbursement, paid time off, medical and optical benefits, 401(k) and so much more.

Job Type : Full-time

Pay : From $18.00 per hour

Expected hours : 40 per week

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Schedule : Monday to Friday

Application Question(s) :

We have locations in Green Bay, Appleton and Oshkosh would you be willing to travel as a needed basis to those locations?

Education :

High school or equivalent (Preferred)

Experience :

Medical / Dental / Insurance : 1 year (Required)

Customer service : 2 years (Required)

Computer skills : 3 years (Required)

Ability to Relocate :

Oshkosh, WI : Relocate before starting work (Required)

Work Location : Multiple locations

Salary : $18

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