What are the responsibilities and job description for the Client Success Manager position at EarthCam?
About EarthCam
EarthCam is the global leader in providing webcam content, technology and services. Founded in 1996, our company empowers building information modelling (BIM) and Virtual Design Construction (VDC) teams with actionable visual data.
We are seeking a collaborative and client-centric professional to join our growing team as a Client Success Manager. This role involves nurturing relationships with clients who host our tourism live-streaming content, from small businesses to world-leading resorts, destinations & attractions.
Key Responsibilities:
- Nurture and extend relationships with clients
- Present and influence decision-making for leadership
- Ensure clients receive appropriate resources from different departments
- Manage/curate and strategically expand our public camera network
- Advocate for new features and functions for websites and apps that help clients deliver live-streaming content to end users
- Seek out opportunities for growth and revenue generation built around our current live camera network
- Expand into new markets and growth verticals, in collaboration with sales team
Requirements:
- Aptitude to explain and communicate technical functions and features
- Strategic thinker who can drive ongoing processes while managing tactical change
- High EQ, able to work effectively at all levels within organizations and with partners
- Understanding of marketing, PR, sales and client development
- Well versed with brand building, brand equity and relevant metrics
- Results-focused, detail-oriented mindset
- Self-starter with consistent record of successfully kick-starting new initiatives and driving complex issues through analysis and resolution
- Excellent written and communications skills
