Operations Administrative

Operations Administrative

Monday - Friday

8am - 4:30pm

Must pass a pre-employment background check as well as a drug test

Overview:

Ensuring the proper and timely movement of freight and information, while providing exceptional customer service with the air and ocean import department.

Major Duties and Responsibilities:

Customer Service

• Deliver best in class customer service to our customers at all times.
• Interact with our customers in arranging their international shipments, pro-actively monitor shipment in-transit and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we always meet or exceed customer expectations.
• Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.
• Ensure all documentation is supplied in a timely manner to the customer and/or broker for customs purposes.
• Ensure all customers' standard operating procedures are followed and updated in the DLSOP.
• Handling Driver check-ins at the window
• Handling Air/Ocean Warehouse accounts

Operations

• Understand department process flow, constantly looking for areas of improved efficiency.
• Track and trace shipments as required. To ensure pro-active customer communication. (e.g. Booking deliveries in advance or notifying customers of delays, etc...)
• Ensure timely delivery of freight to customers.
• Ensure accurate and timely data entry/dock receipts in DIVCO.
• Inventory
• Before leaving each day, a complete check of the workflow needs to be completed, and any exceptions are dealt with before the end of the day

Compliance

• Meet Customs compliance at all times with regulations.
• All communication pertinent to a consignment is printed to edoc. This includes but is not limited to storage, delivery, customer communication, booking appointments, etc....