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Operations Administrative

Easley Transportation LLC
Memphis, TN Full Time
POSTED ON 1/7/2025 CLOSED ON 2/13/2025

What are the responsibilities and job description for the Operations Administrative position at Easley Transportation LLC?

 

Operations Administrative

 

Monday - Friday

8am - 4:30pm

 

Must pass a pre-employment background check as well as a drug test

 

Overview:

 

Ensuring the proper and timely movement of freight and information, while providing exceptional customer service with the air and ocean import department.

 

Major Duties and Responsibilities:

 

Customer Service

  • Deliver best in class customer service to our customers at all times.
  • Interact with our customers in arranging their international shipments, pro-actively monitor shipment in-transit and keep customer appraised with regards to arrival times, delays or transit issues and help to ensure we always meet or exceed customer expectations.
  • Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.
  • Ensure all documentation is supplied in a timely manner to the customer and/or broker for customs purposes.
  • Ensure all customers' standard operating procedures are followed and updated in the DLSOP.
  • Handling Driver check-ins at the window
  • Handling Air/Ocean Warehouse accounts

 

Operations

  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Track and trace shipments as required. To ensure pro-active customer communication. (e.g. Booking deliveries in advance or notifying customers of delays, etc...)
  • Ensure timely delivery of freight to customers.
  • Ensure accurate and timely data entry/dock receipts in DIVCO.
  • Inventory
  • Before leaving each day, a complete check of the workflow needs to be completed, and any exceptions are dealt with before the end of the day

 

Compliance

  • Meet Customs compliance at all times with regulations.
  • All communication pertinent to a consignment is printed to edoc. This includes but is not limited to storage, delivery, customer communication, booking appointments, etc....
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