What are the responsibilities and job description for the Receptionist/Assistant Manager position at Eastern Iowa Pet Resort?
Receptionist / Assistant Manager
Location: Eastern Iowa Pet Resort
Pay: $17–$20 per hour
Employment Type: Full-time, 40 hours per week
Job Overview
Eastern Iowa Pet Resort is seeking a dependable, motivated individual to take on a dual role as a Receptionist and Assistant Manager. This role starts with responsibility for our front desk operations—scheduling, client communication, vaccine records, and general organization—and includes expectations to grow into a leadership position overseeing parts of our daycare, boarding, and grooming operations.
You'll be responsible for scheduling, managing vaccination records, maintaining customer relationships, and supporting coordination across departments when needed.
A cover letter is strongly encouraged. We want to hear why you believe you’ll make a big impact at Eastern Iowa Pet Resort. Please email your resume and cover letter to EasternIowaPetResort@gmail.com.
If you have a solid customer service background and are ready to take the next step into a leadership role, this may be the position for you.
Core Responsibilities
Reception & Front Desk
- Greet clients professionally in person, on the phone, and via email, text, and Facebook Messenger.
- Schedule appointments for daycare, boarding, and grooming through Gingr software.
- Respond to client questions, provide service information, and confirm scheduling details.
- Professionally address customer concerns, behavior updates, or policy-related conversations.
Records & Vaccination Management
- Verify pets meet all vaccination requirements prior to check-in or services.
- Upload vaccine records and follow up with clients or vet offices for missing documentation.
- Maintain accurate, up-to-date client and pet records within Gingr.
Cleaning & Facility Maintenance
- Sweep and mop the lobby as needed.
- Clean and restock restrooms.
- Keep the reception area organized and stocked with necessary supplies.
Operational & Cross-Department Support
- Assist with daycare, boarding, or grooming operations during high-volume periods or staff shortages.
- Let dogs out or help with feeding when needed.
- Relay pet notes or client requests to appropriate team members.
Leadership & Assistant Manager Responsibilities
As you demonstrate reliability, initiative, and strong communication, you will begin taking on additional assistant manager responsibilities such as:
- Monitoring and supporting daycare, boarding, and grooming staff to ensure procedures are followed.
- Handling escalated client concerns, behavioral issues, or service breakdowns.
- Assisting with staff scheduling and making sure daily coverage is in place.
- Acting as a point of contact between management and frontline team members.
These responsibilities will grow with your performance and readiness. While this path is the intention, it depends on successfully mastering the receptionist role first.
Qualifications
- Minimum 2 years of experience in a receptionist, front desk, or customer service role.
- Previous leadership or supervisory experience is a plus, but not required.
- Highly organized, detail-oriented, and capable of multitasking without sacrificing accuracy.
- Strong written and verbal communication skills.
- Comfortable using Apple computers and learning software like Gingr.
- Willing to clean and maintain a professional, welcoming lobby environment.
- Must enjoy working around dogs and be committed to excellent care and customer service.
- High level of maturity required—must be aligned with ownership’s standards, able to communicate professionally across teams, and avoid drama or gossip.
Schedule & Compensation
- Hours: Monday–Friday, 9:00 AM–6:00 PM (1-hour unpaid lunch between 11:00 AM–1:00 PM)
- Weekend Coverage: Required occasionally for coverage or high-volume days
- Pay: $17–$20 per hour, based on experience
Benefits
- Employee discounts on pet services
- Performance-based bonuses
- Advancement path into a full Assistant Manager position
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $17 - $20
