What are the responsibilities and job description for the Credit Representative position at Eastern Metal Supply?
Purpose of position: Under general supervision, analyzing credit history and collecting payments from customers in accordance with the Credit Policy. The candidate must exhibit a high level of professionalism at all times and possess excellent communication skills both written and oral. The candidate must be a skillful negotiator and have the ability to collect balances both large and small in a very fast-paced environment.
Duties/Responsibilities:
The following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employees with this job title.
- Maintaining effective control of all assigned accounts in accordance with guidelines established in the Credit Policy
- Closely monitor cash receivables, establish credit relationships with credit- worthy companies and collect balances within established credit terms
- Communicate with inside and outside sales representatives regarding credit decisions, delinquencies, deliveries, credit holds and other information needed
- Initiate calls to customers with accounts that are past due for payment
- Manage all aging reports, and work to resolve open receivables
- Answer incoming calls from customers to resolve billing and invoicing discrepancies
- Review accounts regularly with Credit Manager
- Research orders and credit holds
- Generate email correspondences and make sound credit decisions on problematic accounts
- Assist Credit Manager with setting up new accounts and establish credit limits
Required Skills/Abilities:
- High School Diploma or equivalent, some college degree or credits earned in similar field preferred
- Five years of related work experience
- Must be familiar with reading credit reports and financial information
- Strong verbal and written communication skills a must
- Proficient with Microsoft Office Suite or similar software
- High level of professionalism and persuasive negotiation techniques
- Ability to work independently in a fast-paced credit and collections environment
- Ability to communicate effectively with all levels of management
- High School diploma mandatory but college degree or college credits preferred
- Five years of related work experience
- Strong verbal and written communication skills a must
- Proficiency in Microsoft Excel, Word and Outlook
- High level of professionalism and persuasive negotiation techniques
- Ability to work independently in a fast-paced credit and collections environment
- Ability to communicate effectively with all levels of management
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Be able to read, write and communicate in English effectively
We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.
WE ARE A DRUG FREE WORKPLACE AND AN EQUAL OPPORTUNITY EMPLOYER
