What are the responsibilities and job description for the Credit Representative position at Elevate Textiles?
Elevate Textiles, a global provider of advanced, high-quality products and mission critical textile solutions, is looking to fill a Credit Representative position to work as part of its AR Credit and Collections team. As a Credit Representative you will be responsible for the credit and collections function for an assigned portfolio of accounts, both domestic and international, across 2 different ERP systems and will play a key role in the timely collection of past due AR Balances.
The position is based out of Elevate's global headquarters in Charlotte, NC and works a hybrid schedule including three days in office and two days work from home.
General Job Description
- Participate in Bi-weekly conference calls with Sales teams.
- Make collection calls/Emails on an assigned group of accounts and process necessary correspondence with internal and external customers.
- Negotiation of collection issues, including customer refunds, account adjustments, discrepancies and short payments.
- Responsible for timely order review of assigned accounts and making decisions to hold or release based on specific set of criteria.
- Accountable for reducing delinquencies for assigned accounts.
- Partner with Sales and Management when necessary to accelerate the collection process, and communicate & follow up effectively with Sales.
- Assist with continuous improvement when developing and reviewing processes in place and designing future processes
- Meet defined department goals and activity metrics
- Perform other assigned tasks and duties necessary to support the Credit Department.
- Assist the Credit Manager with special projects as needed.
Qualifications and Skills
- 3 years previous Credit & Collection experience required.
- Excellent communication / follow-up skills.
- Strong analytical / problem-solving skills.
- Detail-oriented, multi-tasker, highly motivated self-starter.
- Ability to work under pressure in fast-paced team environment.
- Basic MS Excel skills.
- JD Edwards and Coda experience preferred.
- Superior customer service and communication skill
