What are the responsibilities and job description for the Service Desk Specialist position at Easterseals PORT?
This position is temp-to-perm with a 90-day evaluation period. After successfully completing 90 days, there is potential for permanent hire based on performance and business needs.
Easterseals PORT Health, a non-profit service provider, is seeking a Service Desk Specialist to join our team. As a valued member of our team, you will be responsible for responding to requests for assistance that come in for the ESPH information systems.
What You’ll Do
The Service Desk Specialist is responsible for resolving inquiries and requests for the organization's information systems; responding over the phone, electronically and in person, on rotation. The Specialist is able to identify concerns, categorize, prioritize, troubleshoot and provide step-by-step instructions to resolve those concerns and close out the tickets upon resolution. The Specialist also assists with inventory management, maintaining user documentation and computer cloning/imaging, when needed.
How You’ll Benefit
Being part of our team means we value and encourage your personal growth and development. You’ll earn a competitive salary of $22/hour based on your skills and experience. This is a full-time position Monday - Friday with flexibility. We also offer benefits for benefits-eligible positions.
Our benefits include:
- Paid time off and paid holidays
- Medical, Dental, and Vision Health Benefits an optional Flexible Health Spending Account (FSA)
- Life Insurance, Disability Insurance and more
- 403(b) Retirement Plan
- Employee Assistance Program and Legal services, as needed
- We are a Public Student Loan Forgiveness (PSLF) qualifier
What We’re Looking For
To join our team as the Service Desk Specialist we are seeking candidates that have a passion for providing superior customer service utilizing strong interpersonal skills, have Windows desktop support experience and the ability to work in a micro-computing environment with a focus on process improvement. We also require:
- High school diploma or GED
- Minimum of 2 years of related Information Technology experience
If you are a kind, compassionate technology support professional looking to support a wonderful team we invite you to apply for this position. Apply now via our website: www.eastersealsucp.com OR by sending your resume to recruiter@eastersealsucp.com
About Easterseals PORT Health
Easterseals PORT Health is a trustworthy, compassionate partner providing exceptional disability, behavioral health and addiction treatment services to help our neighbors live their best lives. Our diverse and inclusive 2,600-member team provides meaningful support to 40,200 kids, adults and families in 11,000 home, facility and community locations across North Carolina and Virginia.
Our working environment supports employee and client health with a ‘no tobacco’ use policy (tobacco free and smoke free) in all offices, client facilities, properties, and agency vehicles.
We believe that by leveraging the unique strengths and perspectives of our workforce, we can advance our just cause, while building a healthy, sustainable organization. That’s why we listen, seek to understand & act to make ESPH an Inclusive, Diverse, Equitable, Authentic & Learning (IDEAL) organization.
Applicants of all abilities are encouraged to apply!
Salary : $22
