What are the responsibilities and job description for the Dental Front Desk position at Greenville Root Canal Specialist?
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Overview:
REQUIREMENTS:
High school diploma or equivalent
PREFERRED EXPERIENCE:
Dental Front Office experience preferred
COMPETENCIES:
To perform the job satisfactorily, an individual should demonstrate the following competencies:
This position is primarily responsible for the daily activities of the front office including patient relations, telephone coverage, appointment scheduling, registration, and insurance verification.
Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned.
- Greets and checks in patients and visitors. Consistently provides an upbeat and welcoming atmosphere for our patients.
- Registers patients by verifying that a patient’s record is up to date and accurate.
- Makes appropriate changes in the computer system and on the patient's chart.
- Scans documents for patient file including driver’s license, insurance card, and referral form.
- Verifies patient insurance prior to the scheduled date of service and effectively and accurately communicates benefits to patients.
- Obtains necessary documentation or records prior to patients’ scheduled date of service.
- Answers telephone and responds to inquiries including email correspondence from patients.
- Prepares treatment plans.
- Schedules appointments and enters into schedule.
- Checks patients out and collects payments from patients and reconciles daily cash reports.
- Conducts reminder calls to patients.
- Maintains a positive and team-focused mindset to ensure a consistently high level of collaboration daily.
- Collects, sorts, distributes, and prepares mail.
- Maintains/cleans lobby and reception area.
Please note that additional responsibilities may be assigned.
Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
REQUIREMENTS:
High school diploma or equivalent
2 years of Customer Service Experience in an office setting
Must be available Monday-Friday
PREFERRED EXPERIENCE:
Dental Front Office experience preferred
Knowledge of dental software programs a plus
COMPETENCIES:
To perform the job satisfactorily, an individual should demonstrate the following competencies:
- Technical Skills – Assesses own strength and weaknesses; pursues training development opportunities; strives to continuously build knowledge and skills; shares expertise with others
- Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
- Interpersonal Skills – Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
- Oral Communications – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions
- Written Communication – Writes clearly and informatively; able to read and interpret written information
- Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness
- Diversity – Shows respect and sensitivity for cultural differences; promotes a harassment-free environment
- Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values
- Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; respects diversity
- Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
- Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
- Quality – Demonstrates accuracy and thoroughness; monitors own work to ensure quality
- Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
- Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
- Attendance/Punctuality – Is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time
- Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan