What are the responsibilities and job description for the Insurance Customer Service Representative position at Eastman Insurance Inc.?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and ensuring a positive customer experience. You will utilize your communication skills to address inquiries, resolve issues, and assist with various client needs while maintaining a professional demeanor. WA State Property & Casualty License preferred but not required. Minimum starting salary is $45,000 and up depending on experience.
Duties
- Provide outstanding customer support through various channels including phone, email, and chat.
- Communicate effectively with clients to understand their needs and provide appropriate solutions.
- Engage in outbound calling to follow up on inquiries or provide updates on services.
- Perform data entry tasks accurately to maintain up-to-date client records.
- Assist with cash handling duties when necessary, ensuring all transactions are processed correctly.
- Offer client services that promote product knowledge and encourage sales opportunities.
Requirements
- Previous experience in customer support or a related field is preferred.
- Strong communication skills with the ability to articulate information clearly and effectively.
- Proficient in analyzing data and identifying trends to enhance service delivery.
- Experience in sales or client services is a plus.
- Ability to perform data entry tasks with attention to detail and accuracy.
- Comfortable with outbound calling as part of follow-up procedures.
- Must possess cash handling experience or be willing to learn.
- WA State Property & Casualty License preferred but not required.
Join our team and contribute to creating exceptional experiences for our customers!
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
Ability to Commute:
- Wenatchee, WA 98801 (Required)
Ability to Relocate:
- Wenatchee, WA 98801: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000