What are the responsibilities and job description for the Client Experience Associate position at Eastridge?
Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Client Experience Associate for a company in the community association management industry. This role is responsible for handling customer service requests, telephone coverage, and administrative support to ensure smooth operations.
Key Responsibilities
- Respond to customer service requests (phone, email, chat) in a timely manner.
- Perform administrative duties as requested by Community Association Team Members.
- Initiate service requests, following established procedures and entering data into CCaaS and HOA management software.
- Follow up on assigned interactions to ensure resolution.
- Assist in executing compliance letters and preparing annual mailings.
- Transcribe and type documents and letters as needed.
- Manage keys, gate openers, parking permits, and clubhouse rental applications.
- Update and generate association and management reports.
- Suggest updates to knowledge content for process improvements.
- Perform other duties as assigned.
Qualifications
- Valid California Driver’s License
- Reliable transportation and ability to travel to and from community locations.
- Ability to work under tight deadlines and consistently meet expectations.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Word, Outlook, and Excel.
- Excellent problem-solving and organizational skills.
- Ability to work both independently and as part of a team.
Education & Experience
- 1-2 years of customer service experience required.
- Bachelor’s Degree preferred; High School Diploma required.
This role is a great opportunity for a customer-focused professional to support community management operations in a dynamic environment.
Benefits: Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridge’s temporary employees. From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.
Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.
Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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