Demo

Resource Generalist

Eau Claire County
Eau Claire, WI Part Time
POSTED ON 1/22/2025 CLOSED ON 1/30/2025

What are the responsibilities and job description for the Resource Generalist position at Eau Claire County?

The ADRC Resource Generalist provides agency-wide administrative services and referral of services to individuals and families served by the Aging & Disability Resource Center (ADRC), and to the public. This position delivers administrative support for ADRC staff.

  • Provides prompt, accurate and friendly customer service responses to requests for information; offers information and assistance to ADRC customers using trauma informed model of service.
  • Applies assessment and problem-solving skills to evaluate customer needs and requests to link clients with appropriate community resources and care options; conducts annual reassessments to determine eligibility for Meals on Wheels program.
  • Employs strong organizational and logistics skills to coordinate liquid supplement program: processes requests, monitors supply, places orders, verifies invoices and prepares weekly delivery routes.
  • Uses excellent oral and written communication skills to maintain correspondence within volunteer management software and schedule regular volunteers.
  • Directs general clerical experience to support ADRC office including filing; opening and distributing office mail; typing various correspondence, memos, reports, and forms; scanning; faxing; photocopying.
  • Practices effective attention to detail to monitor, coordinate, and maintain the Adaptive Equipment Loan Program.
  • Utilizes skill in personal computer operation utilizing a variety of standard and specialized software and online programs; enters and verifies data for program data entry into client tracking system for required federal reporting; runs reports as needed.
  • Accepts deposits of cash and checks, verifies the amounts by counting bills and change; makes deposits with county treasurer’s office.
  • Organizes the distribution of the monthly ADRC newsletter.
  • Establishes and maintains effective working relationships with internal and external partners.
  • Performs other related duties as required or assigned.
  • High school diploma or equivalent.
  • One (1) year of previous paid full-time general office experience.
  • Two (2) years of previous paid, full-time experience providing customer service to a diverse customer base.
  • Appointment will be conditional upon successful completion of credit check, criminal, and caregiver background checks.
  • Must have valid driver’s license, an acceptable driving record, and access to private transportation for work-related duties. 
  • Must possess and maintain personal automobile insurance in the amount of $100,000/$300,000.

Salary : $22 - $26

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