What are the responsibilities and job description for the Desktop Support Specialist position at EBizCharge?
Headquartered in Irvine, California, EBizCharge specializes in developing payment processing applications that facilitate electronic payment processing within the workplace, enhance transaction security, and increase client profits. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including QuickBooks, Sage ERP products, SAP Business One, Microsoft Dynamics, NetSuite, Epicor, Acumatica, and major online shopping carts, including Magneto WooCommerce, and Volusion.
We’re searching for a Desktop Support Specialist join our team! You will primarily handle a variety of projects to support and improve the organization’s network systems.
Responsibilities:
- Perform configuration, installation, upgrades, and as-needed changes for computer workstation hardware, software, and peripheral devices such as printers and monitors.
- Configure, integrate, and troubleshoot VOIP phone equipment to resolution.
- Disassemble and reassemble workstations to facilitate user moves.
- Perform routine preventative maintenance on equipment.
- Maintain an accurate inventory of company equipment.
- Follow IT onboarding procedures to ensure new hires have functional equipment and user accounts on their start dates.
- Perform basic identity provisioning/deprovisioning tasks such as creating/disabling user accounts, resetting passwords, and adding users to groups.
- Troubleshoot workstation and VOIP phone connectivity issues for on-premises and remote workers.
- Provide support to end users on a variety of access, print, and email issues.
- Interact directly with end users to understand their requests and to start diagnosis of any reported issues.
- Collaborate with application support administrators to help troubleshoot user application issues.
- Respond to emails, chat, and assigned support tickets in a timely manner.
Requirements:
- Familiarity with Microsoft and Apple hardware and operating systems.
- Ability to work independently while being amenable to taking instructions from IT leads and EBizCharge management.
- Prioritize tasks and manage time effectively.
- Be organized while working in a fast-paced, dynamic, work environment.
- Excellent communication skills.
Qualifications:
- Previous experience as a Desktop Support Specialist or similar IT role is preferred but not required.
- BS Degree in Computer Science or any related IT degree is preferred but not required.
- Entry-level IT certificate from CompTIA, Microsoft, Apple, or similar technology domain required.
Benefits:
- 100% employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.
- Retirement 401(k) plan with company match.
- Gym access, dry cleaners, car wash conveniently located within building.
- Generous PTO plan with an additional 9 Days Company Paid Holidays per year.
Job Type: Full-time
The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations. The Company prohibits unlawful discrimination against any job applicant, employee, or unpaid intern by any employee of the Company, including supervisors and coworkers. Pay discrimination between employees of the opposite sex or between employees of another race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act and federal law, is prohibited.
