What are the responsibilities and job description for the Escrow Branch Manager - West Palm position at ECA Staffing Solutions, Inc?
SUMMARY
Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets and managing and developing branch staff.
PRIMARY RESPONSIBILITIES:
Ensure daily branch operations are conducted in accordance with operations standards
Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing
Ensure quality customer service. Monitor and respond to customer service management system (CQE).
Serve as point of contact for customer questions and concerns as needed
Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue
Market the value to customers, realtors and other lenders
Perform as a team member in allocating and coordinating the workflow
Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures
Keep abreast of area competitors' products, services and costs
Maintain and foster branch participation in division/community events and promote values and culture
Act as liaison between all parties to the transaction within the Title & Settlement Process
Handle all aspects of the settlement transactions and facilitate closings
Follow Escrow Accounting Business Practice Guidelines while complying States Good Funds Statutes.
Review escrow quality assurance reports and resolve to outstanding issues to ensure compliance with required business policy
Perform other duties as assigned
REQUIRED EDUCATION
- Minimum High School Diploma or equivalent
- Notary is required to be considered
- Escrow license is preferred, but not required.
- If you don't have the license, you will have to obtain it after hire.
- The closing volume for this branch is about 150 closings per month.
- Someone with high volume experience is ideal.
REQURIED EXPERIENCE
Related Functional Experience: Minimum of 3-5 years Escrow Operations Experience
Supervisory Minimum of 2 years at a supervisory level or above.
Specialize in RESPA with understanding of company's underwriting guidelines
Understanding of title and settlement rules and regulations
Effective communication, presentation, and organization skills
Capacity to work in a multi- location team environment
Ability to prioritize conflicting demands & meet department needs with available resources
Efficient in Microsoft Windows, Outlook, Excel, One Note and Softpro is a plus
Loyal: Shows firm and constant support to a cause
Team Player: Works well as a member of a group
Functional Expert: Considered a thought leader on a subject
Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of objectives
Resolve complex problems and execute complex transactions as needed
