What are the responsibilities and job description for the Customer Care Support Specialist position at Eclaro?
Customer Care Support Specialist
Job Number: 25-04216
Job Number: 25-04216
Excel in the Financial Services Industry. ECLARO is looking for a Customer Care Support Specialist for our client in DE.
ECLARO's client is a top tier bank offering personal, business, corporate and investment banking solutions and wealth management across the world. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- A leading global bank that is actively seeking to hire older adults for customer service roles supporting the bank's credit card customers.
- As a Customer Care Support Specialist, will be the first voice customers hear when they call with questions about their credit cards.
- Will help answer their questions, resolve issues, and provide a calm, positive experience.
Responsibilities:
- Talk to customers to resolve their credit card questions and concerns.
- Provide helpful, friendly service over the phone.
- Work with colleagues in other areas (including sales, operational, and risk management teams) to meet client needs and expectations (e.g. ensuring that transactions are executed accurately and on time).
- Follow procedures and systems to assist customers.
- Work as part of a supportive team.
Skills:
- Strong communication and listening skills.
- Analytical and critical thinking skills to understand customer requirements, use appropriate judgement, and provide tailored solutions as necessary.
- A calm and empathetic approach to helping others.
- Comfort using a computer to navigate accounts and different applications; experience using Microsoft Office (e.g. Word, Outlook) Jivan Older Adult Employment Platform.
Preferred Experience:
- Customer service or call center experience.
Salary: $46,800 - $53,000 / Year
If interested, you may contact:
Heckle Tulab
heckle.tulab@eclaro.com
212-804-7460
Heckle Tulab | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws
Salary : $46,800 - $53,000
