Outbound Call Center Representative HVAC

Join Eco Electric & Plumbing, a well-established leader in Seattle’s residential electrical, plumbing, and HVAC industry. By joining our team, you’ll step into a supportive, growth-oriented environment that genuinely values its employees and customers. This is more than a job—it’s a career where you’ll find professional development, dynamic challenges, and meaningful work.

Are you a personable and driven Outbound Call Center Representative who thrives on connecting with people over the phone? Do you excel at creating rapport and engaging conversations? If you're looking to jumpstart your career with a vibrant team, Eco Electric & Plumbing would love to hear from you!

Key Responsibilities:

• Utilize a consultative sales approach to build rapport, overcome objections, and successfully schedule service and maintenance appointments for homeowners.
• Handle outbound and inbound customer calls in a professional and courteous manner.
• Provide accurate information and resolve customer inquiries and issues efficiently.
• Maintain detailed and accurate records of customer interactions and transactions.
• Follow communication scripts and guidelines to ensure consistency and quality of service for customers.
• Meet or exceed performance targets and customer satisfaction metrics.
• Collaborate with team members and supervisors to continuously improve processes and service quality.
• Stay up-to-date with company products, services, and policies to provide informed assistance.

• One (1) years of experience in an outbound call center, sales, or customer service role with required experience in outbound calling for residential HVAC services
• Ability to confidently explain the importance of HVAC maintenance, repairs, and system upgrades to potential customers.
• Ability to work daily at our Seattle office location.
• Availability to work from 11 AM to 7 PM on a consistent daily basis.
• Proficiency in basic computer skills, including Microsoft Word, Excel, and Outlook.
• HVAC, electrical or plumbing knowledge is preferred but not required.
• Excellent customer service skills with strong verbal and written communication abilities.
• Experience using ServiceTitan is highly desirable but not required. 
• Successful completion of a background check and drug test.

What We Offer: 

• Medical Insurance – we pay 90% for you and 85% of your family’s insurance premiums for health, dental, vision, life insurance, short-term and long-term disability!
• New technology and access to integrated software.
• 401k Plan with a company match.
• $22 to $37 an hour.

Salary : $22 - $27