What are the responsibilities and job description for the Customer Service Representative position at Eco Serve Pest Services?
Team Oriented, Fun Place to Work, Terrific Culture!
Are you outgoing, friendly, and passionate about making people happy? If so, we are looking for you!
We are seeking a customer experience representative who is enthusiastic, outgoing, detail oriented, and customer focused. You will be a member of our office team and our first point of contact to our customers. This fast paced and fun environment will be challenging yet rewarding. Our new customers come to us with pest issues and as the first point of contact, a reassuring and empathetic tone can ease the anxiety for our customers. In this customer experience representative position, a high level of communication skills is necessary and a clear understanding of technology and computer work is essential. Our team of professionals works diligently together every day to protect public health and property throughout Western New York. We hope you consider our local, growing, and family owned business for your career!
Find us online at EcoServePest.com!
Essential Duties & Responsibilities:
-Greet and assist customers via incoming calls.
-Enter new customer information and services requested into computer.
-Provide customers with pest control information and answer questions.
-Schedule residential and commercial services using online routing software.
Marginal Duties & Special Tasks:
-Upload proposals, service agreements and various documents to customer accounts online.
-Follow up satisfaction phone calls to customers.
-Update customer account information.
Training: General understanding of computer work. Pest control training provided in-house.
Skills: Must be able to communicate well both verbally and in writing.
Job Type: Full-time
Pay: $18.50- 21.00 per hour
Job Type: Full-time
Pay: $18.50 - $21.00 per hour
Expected hours: 40 – 42 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Orchard Park, NY 14127: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $21