What are the responsibilities and job description for the Hotel Front Desk Clerk position at Econolodge Inn & Suites?
Job Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. If you have a passion for hospitality and enjoy working with people, we would love to hear from you.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Maintain accurate records of guest information and reservations.
- Process payments and manage billing procedures.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about hotel amenities, local attractions, and services.
- Assist with night audit duties as required.
- Utilize phone systems effectively to manage incoming calls and messages.
- Ensure the front desk area is clean, organized, and welcoming at all times.
Qualifications
- Previous experience in front desk operations or hospitality management is preferred.
- Strong guest relations skills with a focus on customer service excellence.
- Bilingual or multilingual abilities are highly desirable to accommodate diverse guests.
- Familiarity with hotel management software and phone systems is an asset.
- Excellent phone etiquette and communication skills are essential.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Strong organizational skills with attention to detail in handling reservations and guest requests.
- A positive attitude and the ability to work well under pressure in a team-oriented environment.
Language : English And Spanish
Phone Number: 305-247-6633
Join our team as a Hotel Front Desk Clerk where you can make a difference in our guests' experiences every day!
Job Type: Part-time
Pay: $13.00 per hour
Expected hours: 30 per week
Benefits:
- Employee discount
Schedule:
- Evening shift
- Night shift
- Overnight shift
Ability to Commute:
- Florida City, FL 33034 (Required)
Ability to Relocate:
- Florida City, FL 33034: Relocate before starting work (Required)
Work Location: In person
Salary : $13