What are the responsibilities and job description for the Office Assistant position at ECU Maverick?
Location: Estero, 33967
Job Type: Full Time
About Us:
We are a customer-focused company offering products and services to our valued clients. We pride ourselves on providing exceptional customer service, maintaining a well-organized office, and ensuring smooth daily operations. We're looking for an enthusiastic and detail-oriented Office Assistant to join our team.
Responsibilities:
- Customer Service: Managing
- Handle calls, emails, and appointment scheduling with professionalism and courtesy.
- Ensure all inquiries are addressed promptly and accurately.
- Respond to live chat, text messages (via WhatsApp/Telegram), and eBay messages in a timely manner.
- Order Management:
- Process, pack, and ship orders.
- Check the status of shipments and ensure timely updates are provided to customers.
- Update order statuses on Shopify (e.g., when parts arrive, are in testing, or are completed).
- Inform customers when parts arrive and leave voicemails if necessary (no details or instructions over voicemail).
- Follow up on abandoned checkouts and assist customers in completing their purchases.
- Ensure customers are satisfied with their orders and check in post-delivery for feedback.
- Social Media
- Manage our social media platforms in accordance with specific instructions. The ideal candidate will be able to execute tasks exactly as directed.
- Claims & Missing/Lost Packages:
- Manage lost packages, ensuring customers are informed about the steps they need to take if they shipped the package.
- If the company ships a lost package, cover the cost.
- Ensure insurance is purchased for items sold over $499 and manage any claims for damaged goods (e.g., taking photos and informing the customer).
- Submission Tracking:
- Keep thorough records of all customer interactions and submissions.
- Update and log details of every customer communication to ensure smooth operations and prevent issues from being forgotten.
- Track the status of parts sent to customers, replacements, and returns.
- Office Maintenance:
- Maintain cleanliness and organization in the office.
- Dispose of trash from the office and bathroom at the beginning and end of the shift.
- Communication & Follow-Up:
- Return missed calls, text messages, and emails promptly.
- Ensure live chat inquiries are responded to quickly to prevent lost sales.
- Encourage customers to review information on the website to save time and money, even if submissions are not required.
Requirements:
- Strong communication skills (both written and verbal).
- Organized, detail-oriented, and proactive.
- Ability to handle multiple tasks and priorities effectively.
- Customer service experience is a plus.
- Familiarity with Shopify is a plus but not required.
- Ability to work independently and as part of a team.
- Automotive experience is a big plus, but not required.
Why Join Us:
- Be part of a dynamic team dedicated to customer satisfaction.
- Competitive salary and benefits.
- Opportunity to grow and advance within the company.
If you're passionate about customer service, problem-solving, and ensuring smooth office operations, we'd love to hear from you! Apply now and be a part of our growing team.
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Ability to Commute:
- Estero, FL 33967 (Required)
Ability to Relocate:
- Estero, FL 33967: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $25