Customer Experience Manager - Tampa Cadillac

Overview

Accelerate your career with Ed Morse Automotive Group! With 75 years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA,CO and AZ with over 50 locations, representing 30 automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth.

Ed Morse Tampa Cadillac is currently looking for an Customer Experience Manager to join our team. 

The Customer Experience Manager will be responsible for developing and delivering product knowledge training to our sales team and ensuring our customers have a complete understanding of their vehicles. This role will focus on explaining vehicle specifications, features, and benefits to both employees and customers, ensuring confidence and satisfaction in every purchase. While prior automotive knowledge—particularly in Cadillac and GM Motors—is preferred, we are open to training the right candidate.

How to apply: 

After you submit your application through our career site please email a video submission of you answering the following questions to philipschultz@edmorse.com . 

Responsibilities

• Serve as the dealership’s in-house product knowledge expert, specializing in Cadillac and GM vehicles.

• Facilitate lease turn in and the assist customer through the grounding process.

• Conduct ongoing training sessions for sales staff, ensuring they are well-versed in vehicle specifications, features, and competitive advantages.

• Assist customers in understanding vehicle features, technology, and performance capabilities to enhance their ownership experience.

• Provide live demonstrations of vehicle features, including infotainment systems, safety technologies, and performance specifications.

• Stay up to date on new vehicle models, changes, and updates from Cadillac and GM Motors.

• Develop training materials, guides, and presentations to ensure consistent and comprehensive education for staff.

• Act as a point of contact for sales representatives needing additional product knowledge support.

• Collaborate with sales managers to identify knowledge gaps and develop targeted training solutions.

• Assist in customer deliveries by ensuring buyers have a full understanding of their vehicle’s features before leaving the dealership.

• Support dealership events and promotions by providing product demonstrations and expert insights.

Qualifications

• Prior experience in automotive sales, customer experience, or training roles is a plus but not required.

• Strong interest in and ability to learn detailed automotive product knowledge.

• Passion for delivering excellent customer service and fostering a positive dealership experience.

• Excellent communication and presentation skills.

• Ability to explain complex vehicle features in a way that is engaging and easy to understand.

• Proactive, self-motivated, and eager to learn.

• Comfortable speaking in front of groups and conducting training sessions.

• Ability to work collaboratively with the sales team and management.

• Must have valid driving license with clean driving record.
• Must successfully pass background and drug screen. 

Why Ed Morse?

In addition to a rewarding career, Ed Morse offers our employees the following:

• Weekly Pay
• 401K with company match
• Competitive Health Benefits including Medical, Dental and Vision
• Supplemental Insurance options, Life Insurance, Short Team Disability & Long-Term Disability
• Employee Assistance Program
• Quarterly Wellness Program
• Vacation Pay
• Sick Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program! – Discounts on vehicles, parts & service
• Employee Referral Program - Get rewarded for working with friends!
• Become involved in our community with Ed Morse Cares
• Unlimited career potential- opportunities in multiple states with over 30 brands!
• Ongoing Education - receive manufacturer and product knowledge training.