What are the responsibilities and job description for the Copier Service Manager position at EDGE Business Machines?
Job Overview
We are seeking a dedicated and experienced Service Manager to oversee our service operations and ensure the highest level of customer satisfaction. The ideal candidate will possess a strong background in technical service, with expertise in equipment repair and troubleshooting. As a Service Manager, you will lead a team of service technicians, manage service requests, and maintain operational efficiency while fostering a culture of excellence within the department.
Responsibilities
- Supervise and coordinate the daily activities of the service team to ensure timely and effective service delivery.
- Manage service requests from customers, ensuring all issues are addressed promptly and efficiently.
- Provide technical support for field service operations, including equipment repair and software troubleshooting.
- Train and mentor service technicians on best practices for using hand tools, schematics, and OEM specifications.
- Collaborate with other departments to improve service processes and enhance customer satisfaction.
- Maintain accurate records of service activities, including repairs performed, parts used, and customer feedback.
- Ensure compliance with safety regulations and company policies during all service operations.
Requirements
- Proven experience as a Service Manager or in a similar role within the technical services industry.
- Strong mechanical knowledge with hands-on experience in equipment repair and field service operations.
- Proficiency in computer networking, computer hardware, and software troubleshooting.
- Familiarity with hand tools and schematics relevant to equipment maintenance and repair.
- Excellent leadership skills with the ability to motivate and develop a team of technicians.
- Strong problem-solving abilities and attention to detail to effectively address customer issues.
- Excellent communication skills for interacting with customers and team members.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Paid time off
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
Education:
- High school or equivalent (Required)
Experience:
- Office equipment repair: 3 years (Required)
Ability to Commute:
- Owensboro, KY 42303 (Required)
Ability to Relocate:
- Owensboro, KY 42303: Relocate before starting work (Required)
Work Location: In person