Customer Service Representative (Full- time)

Customer Service Representative – Roti  

Who are we and what do we do?     

Edible Brands® is an innovative, Atlanta-based company that acquires, develops, and manages a world-class portfolio of consumer and service brands. From our flagship brand, Edible Arrangements®, to the diverse portfolio under our umbrella—including Rōti Modern Mediterranean®, edible.com®, edibles.com™, freshfruit.com™, and BerryDirect®—we’ve revolutionized the way people experience food.  

By combining exceptional products with cutting-edge e-commerce platforms, proprietary software, and a robust supply chain, we create memorable and accessible experiences for customers across the globe. As a dynamic, forward-thinking company, we are constantly evolving to deliver high-quality, innovative solutions that resonate with our customers and franchisees worldwide. 

Rōti Modern Mediterranean®, part of the Edible Brands family, offers a fresh and vibrant culinary experience centered around Food for a Full Life. Founded in 2006, Rōti’s menu features house-made mains, fresh sides, and flavorful sauces, all designed to make healthy food accessible, affordable, and satisfying. Together with Edible Brands, we are dedicated to creating meaningful experiences and driving innovation across our growing portfolio of brands. 

Purpose:  

Roti is seeking a Part-Time Customer Service Representative to provide excellent service to our customers while managing inquiries through email and calls, and processing catering orders. This role requires strong communication skills, attention to detail, and the ability to handle customer requests efficiently. The ideal candidate is friendly, organized, and comfortable working in a fast-paced environment. 

Location, Schedule & Compensation: 

• Part-time position with flexible scheduling based on business needs.
• May require availability on weekends or peak business days.
• Location: This position will work onsite out of our Corporate Office in Chicago, IL Tuesday– Thursday.

What that looks like day to day: 

• Respond promptly and professionally to customer inquiries via phone, email, and online platforms.
• Assist customers with placing, modifying, and tracking catering orders, ensuring accuracy and customer satisfaction.
• Provide detailed information on menu options, pricing, and order policies.
• Coordinate with internal teams, such as kitchen staff and delivery personnel, to ensure seamless order fulfillment.
• Address and resolve customer concerns or escalate issues as needed.
• Maintain accurate records of orders, payments, and customer interactions.
• Follow company policies and procedures to ensure a high-quality service experience.
• Support additional administrative tasks related to customer service and order processing as needed.

Requirements & Essential Competencies: 

• Previous experience in customer service, food service, or order management preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and problem-solving abilities.
• Ability to multitask and stay organized in a fast-paced environment.
• Proficiency with computers, online ordering systems, and basic office software.
• Friendly, patient, and customer-focused demeanor.
• Ability to work independently and as part of a team.

We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, religion, sex, sexual orientation, marital status, national origin, age, and disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard.