Concierge

WHO WE ARE

The Edison Electric Institute (EEI) is the association that represents all U.S. investor-owned electric companies. Our members provide electricity for more than 220 million Americans and operate in all 50 states and the District of Columbia. As a whole, the electric power industry supports more than 7 million jobs in communities across the United States. In addition to our U.S. members, EEI has more than 65 international electric companies, with operations in more than 90 countries, as International Members, and hundreds of industry suppliers and related organizations as Associate Members.

KEY RESPONSIBILITIES OF THE CONCIERGE

EEI is looking to add a bright, resourceful, and organized Concierge to our Internal Services team. As the first point of contact for EEI staff, members, visitors, and guests, the Concierge plays a pivotal role at EEI. This position is designed to enhance the overall experience for guests and visitors, leaving a lasting positive impression of the Institute. An exemplary concierge serves as a role model for service excellence, entrusted with significant accountability for daily, person-to-person interactions. They provide outstanding customer service, possess comprehensive knowledge of EEI’s procedures, and perform essential functions related to maintenance and accessibility.

Other important responsibilities of the Concierge include:

• Greet guests / visitors
  • Escort guests / visitors to appropriate meeting room or office as necessary.
  • Answer phones and transfer to correct staff member.
  • Ensure front desk is neat, presentable, and equipped with all necessary supplies, including refreshments.
• Maintain security of EEI’s office
  • Assist visitors, members, and vendors with checking in and out procedures (using virtual reception software) including guests badges and temporary Kastle security cards.
  • Notify building security for expected guests and visitors.
  • Call emergency personnel such as fire or police, when necessary, as well as help in evacuation of building during an emergency.
• Assist with building service requests
  • Enter service requests in the property management’s system and contact engineers and cleaners when repairs are required.
  • Monitor EV Charging stations.
• Assist visitors
  • Provide guests with Wi-Fi credentials, printing materials, and meeting spaces for phone calls and privacy.
  • Answer inquiries from guests on area restaurants, shopping, hotels, entertainment, and directions.
  • Arrange special services as needed.

REQUIRED QUALIFICATIONS

Candidates should have a High School diploma and one to two years of experience in hotel, hospitality, or service industries preferred.

• The candidate should be friendly, possess a good sense of humor, and have excellent communication skills.
• Must maintain a professional and positive attitude.
• Proficient in navigating the internet and using Microsoft Office, including Word, Excel, and Outlook.
• Familiar with the functionality of laptops, mobile devices, and tablets.

HOW TO APPLY

Interested applicants should apply online through EEI’s career site. EEI uses Clear Company as our applicant tracking system. An application is considered when all required fields are completed.

COMPENSATION

The salary range for this role is $48,000-$60,000 Starting annual salary will be determined on individual qualifications. EEI also offers an annual performance incentive which is prorated for mid-year start dates. This incentive is typically up to 10% of the base salary. We offer a competitive benefits package that includes medical, dental, vision, 401k, paid time off, tuition assistance, wellness incentives and programs, transportation subsidy, and professional development opportunities.

PHYSICAL AND SENSORY DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEI is committed to providing a productive and safe environment. To achieve that goal, we conduct background and reference check investigations for all final applicants being considered for employment.

Equal Opportunity Employment M/D/F/V.

Salary : $48,000 - $60,000