Academic Operations Specialist

Position Summary:

The Academic Operations Specialist plays a critical role in ensuring the smooth functioning of academic projects and new program implementation. The specialist will plan, coordinate, and oversee various aspects related to new program planning and implementation and other academic projects. The specialist collaborates with various stakeholders with Education Affiliates and its schools.

Responsibilities:

Project Management:

• Plan, execute, and monitor academic projects, ensuring timely completion and adherence to quality standards.
• Coordinate cross-functional project teams, allocate resources, and track progress.
• Identify potential risks and implement mitigation strategies.
• Communicate regularly with relevant stakeholders throughout each project.
• Reflect best practices in project management throughout the project life cycle.

New Program Implementations

• Using effective project management strategies, collaborate with academic departments to launch new and revised programs.
• Develop implementation plans ensuring all policies are followed, training is provided, quality standards are upheld, and criteria for success are articulated.

Academic Projects:

• Support academic affairs, faculty, and staff in implementing academic initiatives.
• Facilitate cross-functional collaboration to achieve project goals.
• Maintain accurate records and documentation related to academic projects.

Evaluation of Projects:

• Evaluate and report on new program implementation and academic projects results based on success criteria established at the beginning of each project. Identify opportunities for improvement based on results.

Process Optimization:

• Identify opportunities to improve processes, enhance communication channels, and implement best practices within academic operations.
• Ensure compliance with institutional policies and regulatory requirements.

Stakeholder Engagement:

• Work closely with academic and operational leaders.
• Collaborate with assessment committees, accreditation bodies, and others as appropriate.
• Foster positive relationships with staff and external partners.
• Address inquiries, resolve issues, and provide exceptional customer service.

Classification: Exempt

Travel: As required (approximately 10-20%)

Working Environment: Interior/Office (remote)

Requirements

Qualifications:

• Bachelor’s degree (Master’s preferred) in Education, Business Administration, or a related field.
• Experience managing projects, preferably in an academic setting.
• Experience in academic administration or operations.
• Strong organizational skills, attention to detail, and ability to multitask.
• Excellent communication, problem-solving, and interpersonal abilities.
• Ability to analyze data and communicate findings effectively.
• Excellent skills in relevant software tools (e.g., MS Office 365, project management software, databases, student information systems).

Skills & Abilities:

• Effective communication (written and oral) with all levels of administration, faculty, and staff.
• Strong organizational skills.
• Proficiency in using computers, software, and databases.
• Highly skilled at analyzing data.
• Excellent public speaking/presentation skills.