AmTech Internship (AISD Students Only)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include but are not limited to the following:

Represents ECU to the membership in a polite, courteous, and professional manner.

Receives and deposits cash, checks, and other monetary instruments

Provides routine information on credit union services or policies including membership eligibility, deposit account information, dividend rates, credit union address, hours of operations, telephone and fax numbers and extensions, etc.

Operates Cash Recycler to process member transactions

Maintains proper security control over Cash Recycler at all times.

Strictly adheres to established security procedures.

Monitors lobby and drive up for potential fraud and/or robbery suspects.

Monitors all transactions for counterfeit bills and possible bogus checks at all times.

Coordinates time away from teller station with Supervisor to assure required line teller presence on teller lines at all times.

Receives checks and cash for deposit to share savings and checking accounts, verifies deposit amounts, examines checks for proper endorsements and negotiability, and enters transactions into credit union's computer system via terminal.

Receives and processes payments for loans, ensuring that the payments equal the amount due and that all late charges, if applicable, are collected.

Provides members with receipt for deposits, withdrawals, and payment transactions.

Adherers to policies and guidelines, including but not limited to Regulation D, Regulation CC and Bank Secrecy Act

Disburses cash and check withdrawals from checking accounts upon proper identification.

Cashes checks presented upon proper identification.

Provides and assists members with forms necessary to conduct business with ECU.

Maintains an appropriate level of supplies for member use in lobby.

Receives various information pertaining to members' account and routes to proper department for processing.

Processes and posts incoming mail transactions.

Provides members with account status, including current balances and loan payoffs.

Provides members with copies of their statements.

Assists members with statement problems and/or checking account problems.

Cross-sells other credit union services.

Other duties as assigned

GENERAL DUTIES AND RESPONSIBILITIES

General duties and responsibilities include but are not limited to:

Maintains ongoing communications with Supervisor, informing them of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility.

Cooperates with other department personnel to ensure a "team effort" and prompt member service.

Follows safety and security rules and regulations.

Maintains integrity and privacy (security) of system passwords and PIN(s).

Ensures that all information and transactions regarding credit union operations and members are kept confidential.

Maintains the security of the work area and keeps it organized and neat in appearance.

Maintains current knowledge of credit union philosophy, plus all credit union services and policies.

Maintains a professional and courteous attitude with all people, including fellow employees, members, management staff, board members, and outside vendors.

Protects and respects credit union equipment and supplies.

Attends meetings as required.

Adheres to ECU Employee Personnel Policy and Employee Handbook Guidelines

Performs other duties as assigned by Senior Management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have excellent communication skills

Must ensure work area is clean, secure, and well maintained

Must provide exceptional customer service

Must maintain strict confidentiality

Must have the ability to work as a team and promote a positive work environment

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience; or an approved internship.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; sit; use hands to finger, handle, or feel; and talk or hear.  The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, outside weather conditions, risk of electrical shock, and vibration.  The noise level in the work environment is usually moderate.